Remote Customer Service QA Analyst Elevate Support Quality

Dunhill Professional Search & Government Solutions; Fairfax (VA); On-site; USD 25,000 - 26,000; Full time

Job summary

Dunhill Professional Search & Government Solutions is seeking a Customer Service Quality Analyst to work remotely in the United States. The role focuses on evaluating the efficiency of case analysts by reviewing cases, emails, and telephonic interactions for process compliance and quality alignment.

Main duties include delivering concise written analyses and coaching recommendations to improve program performance. A US citizen with a related degree or equivalent experience is required.

Qualifications

• Bachelor’s Degree or equivalent or 4 years of relevant experience.
• Experience following defined processes.
• Must be a US Citizen.

Responsibilities

• Review cases, emails, and recorded calls to assess compliance with standardized processes.
• Provide concise written analyses with feedback and coaching recommendations.

Skills

Verbal communication

Written communication

Process following

Team collaboration

Education

Bachelor’s Degree or equivalent

Tools

MS Office

SharePoint

Teams

Excel

Word

PowerPoint

Job description

Dunhill Professional Search & Government Solutions is seeking a Customer Service Quality Analyst to work remotely in the United States. The role focuses on evaluating the efficiency of case analysts by reviewing cases, emails, and telephonic interactions for process compliance and quality alignment.

Main duties include delivering concise written analyses and coaching recommendations to improve program performance. A US citizen with a related degree or equivalent experience is required.