Quality Analyst: Elevate Customer Experience & Quality

TaskUs, Inc.; San Antonio, Northern (TX, KY); Hybrid; USD 34,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off including vacation, sick

and holidays

Job summary

TaskUs, Inc. is seeking a Quality Analyst to perform audits and evaluations across customer interactions. You will ensure monthly and weekly targets are met while upholding quality standards and policy adherence.

In this role, you will audit calls, coach teammates, report performance, and partner with Team Leaders to improve metrics. A degree is preferred and Excel/Sheets skills are required.

Qualifications

• Graduate from any course; QA experience preferred.
• At least 1 year of Quality Analyst experience preferred.
• Basic skills in Excel or Google Sheets.
• Strong problem-solving abilities.
• Familiarity with quality tools (cause and effect, histogram, etc.).

Responsibilities

• Audit calls/interactions/transactions for teammates.
• Coach teammates for performance improvement.
• Report performance on a daily/weekly/monthly basis.
• Provide inputs for briefings and training.
• Partner with Team Leaders on metrics improvement.
• Identify and evolve quality issues per defined process.
• Isolate and report defects; verify fixes.
• Suggest process/system improvements based on customer concerns.
• Drive quality initiatives and campaigns for the campaign/LOB.
• Be SME for the campaign/LOB.

Skills

Problem-solving

Attention to detail

Communication skills

Customer-centricity

Education

Any degree

Tools

Excel

Google Sheets

Job description

TaskUs, Inc. is seeking a Quality Analyst to perform audits and evaluations across customer interactions. You will ensure monthly and weekly targets are met while upholding quality standards and policy adherence.

In this role, you will audit calls, coach teammates, report performance, and partner with Team Leaders to improve metrics. A degree is preferred and Excel/Sheets skills are required.