Remote Customer Service Pro — Plastics Manufacturer

Westlake Plastics; Northern (KY); Hybrid; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical benefits

Paid time off

Birthday off

401K with employer match

Job summary

Westlake Plastics is seeking a Customer Service Representative for remote work serving the Midwest/Western region. You will handle inquiries, process orders, and coordinate with production, inventory, and logistics to ensure on-time delivery.

The role requires strong communication, attention to detail, and experience with CRM and ERP systems. Compensation starts at $50,000 annually with benefits and a flexible remote setup.

Qualifications

• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Proficiency in using CRM software, ERP systems, and Microsoft Office Suite (Excel, Word, Outlook).
• Problem-solving skills with the ability to manage multiple tasks simultaneously.

Responsibilities

• Respond to customer inquiries via phone, email, and other channels in a timely and professional manner.
• Provide accurate product information, including material specifications, pricing, lead times, and availability.
• Process customer orders accurately using the company's ERP or order management system.
• Coordinate with production, inventory, and logistics teams to ensure timely order fulfillment.
• Communicate updates on order status, shipping details, and potential delays to customers.
• Address customer complaints or concerns and escalate complex issues.

Skills

Communication

Organization

Problem-solving

Multitasking

Education

High school diploma

Associate or Bachelor's degree preferred

Tools

CRM software

ERP systems

Microsoft Office

Job description

Westlake Plastics is seeking a Customer Service Representative for remote work serving the Midwest/Western region. You will handle inquiries, process orders, and coordinate with production, inventory, and logistics to ensure on-time delivery.

The role requires strong communication, attention to detail, and experience with CRM and ERP systems. Compensation starts at $50,000 annually with benefits and a flexible remote setup.