Remote Customer Service Officer — Independent Contractor

Hunt St Pty Ltd; United States; Remote; USD 6,300 - 7,800; Full time

Job summary

Hunt St Pty Ltd is seeking a Customer Service Officer to support its Australian business operations remotely from the Philippines. The role is presented as an independent contractor engagement with a focus on professional client service, appointment setting, and documentation using Microsoft 365 tools.

The successful candidate will communicate confidently with Australian clients, manage inquiries, schedule activities, and maintain accurate records in HubSpot or similar CRMs, while leveraging AI

Qualifications

• At least 3 years of experience in customer service, client support, appointment setting, administration, or a similar role.

Responsibilities

• Respond to Australian business clients via email, phone, and online meetings, providing clear, professional, and timely assistance.
• Prepare, format, and maintain professional documents, correspondence, reports, spreadsheets, and presentations using Microsoft Word, Excel, and PowerPoint.
• Maintain accurate client records, notes, tasks, and communication histories in HubSpot CRM or similar platforms.
• Coordinate client requests and internal follow-ups, ensuring outstanding tasks are tracked through to completion.
• Use Microsoft 365 applications, including Outlook, Teams, SharePoint, Word, Excel, and PowerPoint, to manage daily communication and administrative workflows.
• Follow established procedures, maintain organised records, and ensure information is accurate and up to date.
• Use AI tools such as ChatGPT, Microsoft Copilot, or similar platforms where appropriate to assist with drafting, summarising, organising information, and improving efficiency.
• Identify opportunities to improve routine administrative tasks and client service workflows.
• Maintain professional communication and a high standard of service when representing the business to Australian clients.

Skills

Customer service

Client support

Appointment setting

Administration

English communication

Word

Excel

Outlook

Teams

PowerPoint

HubSpot CRM

SaaS apps

AI tools

Documentation

Tools

HubSpot CRM

Microsoft Word

Excel

Outlook

Teams

SharePoint

PowerPoint

Job description

Hunt St Pty Ltd is seeking a Customer Service Officer to support its Australian business operations remotely from the Philippines. The role is presented as an independent contractor engagement with a focus on professional client service, appointment setting, and documentation using Microsoft 365 tools.

The successful candidate will communicate confidently with Australian clients, manage inquiries, schedule activities, and maintain accurate records in HubSpot or similar CRMs, while leveraging AI