Remote Customer Service Manager — Leadership & Growth

Grateful Giving; Mundelein (IL); Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Performance-based bonuses and incent.?

Annual company trips

Discounted personal coverage options

Remote-friendly scheduling

Job summary

The Locklear Agency is recruiting a Customer Service Manager to lead a team in delivering outstanding client experiences remotely. You will train staff, handle escalations, and ensure consistent service delivery while meeting customer satisfaction targets.

This role emphasizes coaching, relationship-building, and utilizing digital tools to engage with warm leads and clients, with bonuses based on performance and annual incentives.

Qualifications

• Three or more years of experience in sales, customer service, or a related field preferred.
• Strong verbal and virtual communication skills.
• Comfortable using technology and modern digital tools.
• Excellent time-management and organizational abilities.
• Professional, dependable, and service-driven.

Responsibilities

• Learn and master our systems to deliver a high-quality client experience.
• Follow up with warm leads and prior client inquiries.
• Meet with clients virtually through Zoom or phone.
• Maintain clear and professional communication.
• Collaborate with your team to ensure smooth, consistent client interactions.
• Meet performance goals to earn growth opportunities.
• Participate in weekly virtual training and development sessions.
• Build and maintain client relationships with company-provided and self-generated leads.
• Help families understand how their options can support long-term security and protection.

Skills

Sales experience

Customer service

Communication

Tools

Zoom

Job description

The Locklear Agency is recruiting a Customer Service Manager to lead a team in delivering outstanding client experiences remotely. You will train staff, handle escalations, and ensure consistent service delivery while meeting customer satisfaction targets.

This role emphasizes coaching, relationship-building, and utilizing digital tools to engage with warm leads and clients, with bonuses based on performance and annual incentives.