Board Of Directors For Nonprofit Tech Startup

Grateful Giving; Mundelein (IL); Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Performance-based bonuses and incent.?

Annual company trips

Discounted personal coverage options

Remote-friendly scheduling

Job summary

The Locklear Agency is recruiting a Customer Service Manager to lead a team in delivering outstanding client experiences remotely. You will train staff, handle escalations, and ensure consistent service delivery while meeting customer satisfaction targets.

This role emphasizes coaching, relationship-building, and utilizing digital tools to engage with warm leads and clients, with bonuses based on performance and annual incentives.

Qualifications

• Three or more years of experience in sales, customer service, or a related field preferred.
• Strong verbal and virtual communication skills.
• Comfortable using technology and modern digital tools.
• Excellent time-management and organizational abilities.
• Professional, dependable, and service-driven.

Responsibilities

• Learn and master our systems to deliver a high-quality client experience.
• Follow up with warm leads and prior client inquiries.
• Meet with clients virtually through Zoom or phone.
• Maintain clear and professional communication.
• Collaborate with your team to ensure smooth, consistent client interactions.
• Meet performance goals to earn growth opportunities.
• Participate in weekly virtual training and development sessions.
• Build and maintain client relationships with company-provided and self-generated leads.
• Help families understand how their options can support long-term security and protection.

Skills

Sales experience

Customer service

Communication

Tools

Zoom

Job description

Explore numerous customer service manager positions, focusing on leadership and customer satisfaction. These roles involve overseeing customer service teams , implementing strategies to enhance service quality, and resolving complex customer issues. Opportunities exist across various industries, offering a chance to build and maintain strong customer relationships.

Key responsibilities often include training and mentoring staff, analyzing customer feedback to improve processes, and ensuring consistent service delivery. Customer service managers also work to optimize team performance and achieve customer satisfaction targets. They act as a point of escalation for difficult cases, demonstrating problem‑solving skills and empathy.

Job seekers can find customer service manager roles that match their experience and career goals. These positions provide competitive salaries and benefits, along with opportunities for professional growth. The demand for skilled customer service managers remains high, reflecting the importance of customer experience in business success.

Showing 5000+ Customer Service Manager jobs in remote

United $60,000 - $90,000 per year help_outline The Locklear Agency

Posted 1 day ago

Job Description

The Locklear Agency is an established organization built on vision, integrity, and a commitment to serving families at the highest level. Our mission is simple: to help people protect what matters most and leave every individual better than we found them.

We take a modern approach to the industry by using advanced technology, streamlined systems, and genuine human connection to create a more efficient and empowering experience for the families we support.

No cold calling. No chasing. You will work exclusively with individuals who have already requested assistance in securing protection for their loved ones.

Responsibilities

• Learn and master our systems to deliver a high-quality client experience
• Follow up with warm leads and prior client inquiries
• Meet with clients virtually through Zoom or phone
• Maintain clear and professional communication
• Collaborate with your team to ensure smooth, consistent client interactions
• Meet performance goals to earn growth opportunities
• Participate in weekly virtual training and development sessions
• Build and maintain client relationships with company‑provided and self‑generated leads
• Help families understand how their options can support long‑term security and protection

Qualifications

• Three or more years of experience in sales, customer service, or a related field preferred
• Strong verbal and virtual communication skills
• Comfortable using technology and modern digital tools
• Excellent time-management and organizational abilities
• Professional, dependable, and service‑driven
• A people‑first mindset and willingness to learn

Requirements

• Flexible availability, including evenings or weekends as needed
• Reliable smartphone, computer, and internet connection
• Ability to pass a background check
• Ability to complete contracting requirements
• Active Life and Health Insurance License or willingness to obtain with support
• Remote‑friendly work with flexible training and scheduling
• Performance‑based bonuses and incentives
• Annual company trips for qualifying producers
• Discounted personal coverage options
• Leadership development and long‑term advancement opportunities
• Supportive, team‑oriented environment built on service and integrity

Disclaimer

If you do not currently hold a Life and Health Insurance License, The Locklear Agency provides the resources and guidance to help you obtain it in as little as 7–10 days.

Remote working/work at home options are available for this role.

Is this job a match or a miss?