Remote Customer Service Manager - Health Tech Leader

seca – precision for health; Charleston (SC); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

Health, dental, vision insurance

Paid time off

Job summary

seca - Precision for health is seeking a Customer Service Manager to oversee the daily operations of the customer service department. You will lead a high-performing team, drive efficient processes, and identify improvement opportunities with about 20% travel to support remote team members.

You will manage staffing, establish metrics, and ensure exceptional customer interactions across phone and email channels while collaborating with other functions to enhance service quality.

Qualifications

• Bachelor's degree in Business, Communications, or related field (or equivalent experience).
• 3–5 years of experience in customer service.
• Strong leadership, coaching, and team-building skills.

Responsibilities

• Lead, coach, and develop the customer service team.
• Establish and monitor departmental goals and performance metrics.
• Manage staffing, scheduling, and workload distribution.
• Foster a positive, customer-focused culture within the team.
• Process customer orders and inquiries as needed.
• Handle escalated customer concerns and resolve issues promptly and professionally.
• Assist customers via phone, email, and other communication channels.
• Monitor order accuracy, customer satisfaction, and response times.
• Ensure compliance with company policies and procedures.

Skills

Leadership

Coaching

Team-building

Communication

Conflict resolution

Remote team management

Education

Bachelor's degree in Business/Communications

Job description

seca - Precision for health is seeking a Customer Service Manager to oversee the daily operations of the customer service department. You will lead a high-performing team, drive efficient processes, and identify improvement opportunities with about 20% travel to support remote team members.

You will manage staffing, establish metrics, and ensure exceptional customer interactions across phone and email channels while collaborating with other functions to enhance service quality.