Remote Customer Service & Logistics Coordinator (SAP/BI)

Novartis; United States; Remote; USD 73,000 - 95,000; Full time

Job summary

Novartis in Belgium is seeking a Customer Service & Logistics Coordinator to join remotely. You will support CS systems, develop BI dashboards, and coordinate with warehouse and 3PL partners to ensure accurate deliveries and robust data insights.

Based in Diegem, the role offers a challenging, international environment with opportunities to drive improvements across customer service and logistics while leveraging SAP S/4HANA and Power BI.

Qualifications

• Provide technical and functional support for CS systems, including SAP S/4HANA, Peppol, Basware, and Esker.
• Act as SAP S/4HANA Super User, troubleshooting issues and supporting smooth daily Customer Service operations.
• Develop, maintain, and enhance Power BI dashboards and reports to support data-driven management decisions.
• Deliver regular performance reporting and business analysis to monitor Customer Service and logistics effectiveness.
• Coordinate closely with warehouse and third-party logistics partners on deliveries, damages, discrepancies, and stock reconciliation.
• Prepare and consolidate monthly reports covering Customer Service and logistics activities.
• Perform internal controls across Customer Service and logistics, ensuring compliance with Good Distribution Practice and internal procedures.
• Identify opportunities to simplify processes, improve ways of working, and support digital automation initiatives.
• Previous experience in customer service, logistics coordination, or business support, preferably in a regulated industry.
• Hands-on experience with enterprise resource planning systems such as SAP S/4HANA or similar platforms.
• Strong understanding of end-to-end supply chain and customer service processes, including physical and data flows.
• Proven ability to analyse data and create insights using Power BI or comparable reporting tools.
• Solid organisational, analytical, and problem-solving skills with strong attention to detail.
• Ability to manage multiple priorities and collaborate effectively across functions and stakeholders.
• Proactive, structured, and solution-oriented mindset with openness to digital tools and automation.
• Professional working proficiency in English, with good command of French and/or Dutch.

Responsibilities

• Provide technical and functional support for Customer Service systems, including SAP S/4HANA, Peppol, Basware, and Esker.
• Act as SAP S/4HANA Super User, troubleshooting issues and supporting smooth daily Customer Service operations.
• Develop, maintain, and enhance Power BI dashboards and reports to support data-driven management decisions.
• Deliver regular performance reporting and business analysis to monitor Customer Service and logistics effectiveness.
• Coordinate closely with warehouse and third-party logistics partners on deliveries, damages, discrepancies, and stock reconciliation.
• Prepare and consolidate monthly reports covering Customer Service and logistics activities.
• Perform internal controls across Customer Service and logistics, ensuring compliance with Good Distribution Practice and internal procedures.
• Identify opportunities to simplify processes, improve ways of working, and support digital automation initiatives.
• Previous experience in customer service, logistics coordination, or business support, preferably in a regulated industry.
• Hands-on experience with enterprise resource planning systems such as SAP S/4HANA or similar platforms.
• Strong understanding of end-to-end supply chain and customer service processes.
• Proven ability to analyse data and create insights using Power BI or comparable reporting tools.
• Solid organisational, analytical, and problem-solving skills with strong attention to detail.
• Ability to manage multiple priorities and collaborate across functions and stakeholders.
• Proactive, structured, and solution-oriented mindset with openness to digital tools and automation.
• Professional working proficiency in English, with good command of French and/or Dutch.

Skills

Customer service experience

Logistics coordination

Data analysis

English proficiency with French/Dutch

Tools

SAP S/4HANA

Power BI

Basware

Esker

Peppol

Job description

Novartis in Belgium is seeking a Customer Service & Logistics Coordinator to join remotely. You will support CS systems, develop BI dashboards, and coordinate with warehouse and 3PL partners to ensure accurate deliveries and robust data insights.

Based in Diegem, the role offers a challenging, international environment with opportunities to drive improvements across customer service and logistics while leveraging SAP S/4HANA and Power BI.