Remote Customer Service & Insurance Support Specialist

Great West Casualty Company; United States; Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

PTO & holidays

Health, dental, vision, life, LTD

401(k) match

HSA / FSA

Paternal Leave

Tuition assistance

Employee discounts

Volunteer opportunities

Wellness programs

Professional development

Job summary

Great West Casualty Company in the United States is seeking a Customer Service Representative for a fully remote role serving the Phoenix area. You will partner with agents and insureds to support complex trucking accounts, handling information requests, quotes, permits, authority, and licensing.

Join a long-standing insurer with a quarterly incentive plan, and enjoy regular hours Monday–Friday 8:30am–4:30pm, along with strong benefits and career growth opportunities.

Qualifications

• Excellent verbal and written communication skills.
• Adaptable with a desire to learn and grow.
• Customer service, administrative, or insurance experience preferred.
• Ability to utilize computer software. Experience with Applied Epic Agency Management System is a plus!
• Must obtain and maintain a P&C license within the first 90 days of employment.

Responsibilities

• Respond to requests for information, services, quotes, permits, authority, and licensing.
• Provide office and sales assistance and support complex trucking accounts.
• Collaborate with agents and insureds to ensure smooth service delivery.

Skills

Excellent verbal and written comms

Adaptable and eager to learn

Customer service / insurance exp

Ability to use computer software

P&C license within 90 days

Tools

Applied Epic Agency Management System

Job description

Great West Casualty Company in the United States is seeking a Customer Service Representative for a fully remote role serving the Phoenix area. You will partner with agents and insureds to support complex trucking accounts, handling information requests, quotes, permits, authority, and licensing.

Join a long-standing insurer with a quarterly incentive plan, and enjoy regular hours Monday–Friday 8:30am–4:30pm, along with strong benefits and career growth opportunities.