Remote Customer Service & In-Book Sales Pro

Lori Pellegrini Henry - State Farm Agent; United States; Remote; USD 42,000 - 65,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Lori Henry State Farm Agency in the United States is seeking a fully licensed remote Customer Service Representative with in-book sales responsibilities. This role blends service excellence with growth opportunities, handling policy changes, billing questions, and coverage reviews from a home office.

Strong communication, organization, and the ability to work independently in a remote environment are essential, along with active Property & Casualty and Life & Health licenses and at least one

Qualifications

• Active Property & Casualty license required.
• Life & Health license required.
• Minimum 1 year prior State Farm agency experience required.
• Ability to work independently in a remote environment.

Responsibilities

• Provide exceptional customer service for existing State Farm policyholders
• Assist customers with policy changes, billing questions, endorsements, and renewals
• Support customers through the claims process and follow up as needed
• Conduct policy reviews to ensure coverage remains accurate and complete
• Identify opportunities to cross-sell or strengthen coverage within the existing book of business
• Maintain detailed and accurate documentation in State Farm systems
• Collaborate with agency team members to deliver a seamless customer experience
• Meet monthly in-book sales goals through needs-based recommendations

Skills

Customer service

Communication

Organization

Remote work

Job description

Lori Henry State Farm Agency in the United States is seeking a fully licensed remote Customer Service Representative with in-book sales responsibilities. This role blends service excellence with growth opportunities, handling policy changes, billing questions, and coverage reviews from a home office.

Strong communication, organization, and the ability to work independently in a remote environment are essential, along with active Property & Casualty and Life & Health licenses and at least one