REMOTE Customer Service Career | Entry Level & Training Provided

AO Globe Life; Toledo (OH); Remote; USD 30,000 - 50,000; Full time

Benefits offered by this job

Remote work

Entry level welcome

Training & guidance

Flexible scheduling

Recruiting support experience

Performance-based environment

Career growth

Job summary

RemoteFetch is hiring for a 100% remote Customer Service role focused on entry-level training and support for recruiting operations. You will contact warm candidates, schedule interviews, and maintain a smooth calendar while assisting the recruiting team.

The position emphasizes friendly communication, reliability, and the ability to organize scheduling tasks with ongoing coaching and training provided.

Qualifications

• No prior recruiting or appointment-setting experience required.
• Training is provided.
• Remote work setup and reliability required.

Responsibilities

• Make outbound calls to candidates who have applied or shown interest.
• Schedule appointments and manage calendars.
• Provide scheduling information and reminders.
• Maintain accurate candidate records and notes.
• Follow up to ensure appointment attendance.
• Coordinate with recruiters and hiring managers.

Skills

Outbound calls

Appointment scheduling

Customer service

Organization

Communication

Tools

Calendly

Zoom

Job description

REMOTE Customer Service Career - Entry Level & Training Provided

100% Remote | Work From Home | Appointment Setting | Recruiting Support | Entry Level Welcome | Training Provided

Working Arrangement

100% Remote / Work From Home

Location: U.S.-Based Applicants

Experience: Entry Level | No Recruiting Experience Required

Schedule: Flexible | Consistent Availability Required

Primary Focus: Candidate Outreach | Appointment Scheduling | Recruiting Support

Training: Scripts, Systems, Scheduling & Ongoing Coaching Provided

Great on the Phone? Turn Your Communication Skills Into a Remote Career.

Do you enjoy talking with people, staying organized, and helping others take the next step toward an opportunity?

We're expanding our recruiting operations and looking for a motivated, dependable, and energetic Remote Phone Booker / Appointment Scheduler to help connect interested applicants with our hiring team.

This is not random cold calling.

You will primarily contact warm candidates who have already applied, responded to a recruiting advertisement, or expressed interest in learning more about our career opportunities.

Your role is simple but important: Connect → Confirm Interest → Schedule → Remind → Follow Up → Help Candidates Show Up

You’ll help create a positive first impression while keeping our interview calendar and recruiting pipeline moving. No previous recruiting or appointment-setting experience is required. Training is provided.

• 100% Remote / Work From Home
• Entry Level Welcome
• Warm Applicant Outreach
• No Random Cold Calling
• Training & Call Guidance Provided
• Flexible Scheduling Opportunities
• Recruiting & Candidate Support Experience
• Performance-Focused Environment
• Career Growth Opportunities

What You'll Do

As a Remote Phone Booker / Appointment Scheduler, you’ll be one of the first personal connections applicants have with our recruiting team.

Your goal is to provide a friendly, professional, efficient, and organized candidate experience while helping qualified applicants move through the interview process.

Candidate Outreach & Appointment Setting

Your daily responsibilities may include:

• Make outbound calls to candidates who have already applied or expressed interest
• Introduce yourself professionally and create a positive first impression
• Confirm the candidate's continued interest
• Provide basic information regarding the next step in the hiring process
• Schedule candidates for available career overviews and interviews
• Help applicants select available appointment times
• Send or confirm applicable scheduling information
• Verify upcoming appointments
• Follow up with candidates before scheduled interviews
• Contact applicants who missed previous appointments
• Help interested candidates reschedule
• Answer basic questions regarding scheduling and interview logistics
• Direct detailed position-specific questions to the appropriate recruiter or hiring manager

Your goal is to turn applicant interest into completed appointments.

Keep the Recruiting Calendar Moving

Appointment setting isn't simply putting someone's name on a calendar.

Strong Phone Bookers help ensure candidates understand:

• What they scheduled
• When their appointment begins
• How to attend
• What they should expect
• What their next step is

You’ll help maintain an organized appointment pipeline by:

• Monitoring upcoming appointments
• Confirming scheduled candidates
• Following up when appropriate
• Rescheduling missed appointments
• Identifying candidates who still need to schedule
• Keeping candidate statuses current
• Communicating important scheduling information to the recruiting team

Organization and consistent follow-up are a major part of success in this position.

Warm Candidate Leads - No Random Cold Calling

One of the biggest differences between this role and traditional telemarketing is who you’re contacting.

You’ll primarily speak with people who have already taken an action indicating interest, such as:

• Submitting a job application
• Responding to a recruiting advertisement
• Requesting information
• Beginning the interview process
• Scheduling previously but needing to reschedule
• Completing an earlier recruiting step

That gives your conversation a purpose from the beginning. You’re following up with interested applicants-not searching the internet for random people to call.

Your Mission: Get Candidates to the Next Step

A successful call doesn’t need to be complicated.

Your focus is to:

Connect with the applicant → Confirm they’re still interested → Explain the next scheduling step → Book the appointment → Confirm the details → Follow up when needed → Help improve appointment attendance

If you’re someone who enjoys having a clear objective and measurable results, this may be an excellent fit.

Candidate Follow-Up & Recruiting Support

You’ll also help maintain accurate candidate information and organized follow‑up.

Responsibilities may include:

• Record call outcomes
• Enter conversation notes
• Update candidate statuses
• Maintain appointment records
• Track scheduled appointments
• Track confirmed appointments
• Track missed appointments
• Track rescheduled candidates
• Maintain follow‑up lists
• Update candidate contact information when appropriate
• Communicate through phone, email, and text when applicable
• Assist with reminder communications
• Coordinate with recruiters and hiring managers
• Escalate candidate questions when necessary
• Help keep the recruiting pipeline organized

Attention to detail matters.

A great phone conversation isn’t enough if the appointment, notes, or candidate status isn’t documented correctly.

Comfortable With High-Volume Calling? Even Better.

This position is ideal for someone who enjoys frequent phone communication.

Depending on recruiting volume, you’ll need to be comfortable:

• Making multiple outbound calls throughout your work period
• Moving efficiently from one conversation to the next
• Leaving professional voicemails
• Following up consistently
• Speaking with many different personalities
• Handling unanswered calls without becoming discouraged
• Staying positive when candidates decline
• Maintaining energy throughout repetitive outreach
• Working toward daily activity and appointment goals

Consistency is more important than having the “perfect” phone call.

You Don't Need to Sound Like a Salesperson

We're looking for someone who sounds:

• Friendly
• Confident
• Natural
• Professional
• Helpful
• Clear
• Positive
• Organized

The best conversations often feel simple:

“Hi, I’m following up regarding the application you recently submitted. I wanted to see if you’re still interested and help you schedule the next step.”

From there, your job is to listen, answer basic scheduling questions, and help the candidate move forward.

100% Remote / Work From Home

This position is performed remotely.

You’ll communicate with candidates and collaborate with the recruiting team using online systems and virtual technology.

Systems may include:

• Online scheduling platforms
• Calendly
• Zoom
• Email
• Phone
• Text messaging
• Online calendars
• Applicant tracking systems
• Recruiting platforms
• Candidate‑management tools
• Digital communication systems

Training is provided on our processes and applicable systems.

You’ll need to be comfortable learning technology, switching between systems, and maintaining accurate records while working independently.

What You Need to Work From Home

Applicants should have:

• Reliable computer or laptop
• Reliable high‑speed internet
• Working microphone or professional headset
• Reliable phone capability
• Quiet environment for candidate calls
• Professional communication skills
• Ability to access online scheduling and recruiting systems

Your workspace doesn’t need to be elaborate, but it should allow you to make calls without excessive noise or interruptions.

Flexible Scheduling + Consistency

Working remotely can provide flexibility, but appointment setting depends heavily on availability and consistent follow‑up.

You’ll need to organize your work time around periods when applicants can reasonably be reached.

Successful Phone Bookers are able to balance: Flexibility + Structure + Follow‑Up + Accountability

This role may be a strong fit if you enjoy working independently but still prefer:

• Clear expectations
• Daily objectives
• Measurable results
• Organized follow‑up
• A team to support
• Opportunities to improve your performance

Performance & Measurable Results

This is a results‑oriented recruiting support position.

Depending on team needs, performance may be evaluated through metrics such as:

• Outbound call activity
• Candidate contacts
• Conversations completed
• Appointments scheduled
• Appointment confirmations
• Reschedules
• Candidate follow‑up
• Appointment attendance
• Accuracy of candidate records
• Consistency and reliability

Your activity directly impacts how many interested candidates successfully connect with the hiring team.

No Appointment‑Setting Experience? We’ll Train You.

Previous recruiting, call‑center, or appointment‑setting experience can be helpful— but it is not required.

Training may include:

• Phone scripts
• Conversation flow
• Applicant outreach procedures
• Appointment‑setting techniques
• Professional phone communication
• Scheduling systems
• Candidate follow‑up
• Appointment confirmations
• Missed‑interview follow‑up
• Rescheduling procedures
• Recruiting‑system navigation
• Candidate documentation
• Call tracking
• Note‑taking standards
• Time management
• Productivity strategies
• Handling common candidate questions

We’ll provide the process and guidance. You bring the energy, reliability, consistency, and willingness to learn.

Who We’re Looking For

You may be a great fit if you’re:

• Friendly and confident on the phone
• Comfortable starting conversations
• A clear verbal communicator
• A good listener
• Professional and courteous
• Organized and detail‑oriented
• Comfortable making frequent outbound calls
• Persistent without being pushy
• Positive when handling rejection or unanswered calls
• Dependable
• Personally accountable
• Self‑motivated
• Comfortable working independently
• Able to manage multiple follow‑ups
• Comfortable working toward measurable goals
• Quick to learn technology
• Consistent with documentation
• Coachable and receptive to feedback
• Interested in recruiting or talent acquisition

Experience That Transfers Well

Previous experience in any of these areas may transfer especially well:

Appointment Setting • Customer Service • Recruiting • Call Centers • Reception • Administrative Support • Scheduling • Inside Sales • Lead Follow‑Up • Client Services • Staffing • Talent Acquisition • Customer Support • Hospitality • Retail • Front Desk • Office Administration

No previous recruiting experience is required.

Strong communication, reliability, organization, professionalism, and work ethic can be more important than having a specific previous job title.

Returning to Work or Changing Careers?

This role may also appeal to individuals who are:

• Returning to the workforce
• Transitioning from retail or hospitality
• Moving from an office environment to remote work
• Looking to develop recruiting experience
• Interested in talent acquisition
• Experienced in customer service
• Comfortable with phone‑based work
• Looking for an entry point into recruiting operations

The communication and organizational skills you’ve developed in another industry may transfer better than you think.

Build Recruiting Experience & Grow

Strong performers who are interested in expanding their responsibilities may have opportunities to develop into additional recruiting functions.

A potential development path may include: Phone Booker → Candidate Coordinator → Recruiting Support → Recruiter → Recruiting Team Leadership

As responsibilities expand, development opportunities may include:

• Candidate pipeline management
• Interview coordination
• Recruiting systems
• Candidate communication
• Applicant screening support
• Recruiting operations
• Team training
• New‑booker mentorship
• Recruiting analytics
• Leadership

Growth opportunities depend on performance, reliability, consistency, professional development, business needs, and available positions.

Why This Role Matters

Every recruiting process begins with communication.

A candidate may be interested in an opportunity but never take the next step simply because:

• They forgot to schedule
• They missed an email
• They weren't sure what to do next
• Their original appointment no longer works
• They have a simple question
• They need someone to follow up

That’s where you come in.

Your communication helps:

• Connect interested applicants with opportunities
• Improve candidate engagement
• Increase completed appointments
• Reduce missed interviews
• Improve candidate follow‑up
• Keep recruiting pipelines organized
• Support recruiters and hiring managers
• Create a better applicant experience

Every appointment you book helps move someone one step closer to a potential new career.

Minimum Requirements

Applicants must:

• Be at least 18 years of age
• Be physically located within the United States
• Be legally authorized to work in the United States
• Have access to a reliable computer or laptop
• Maintain reliable high‑speed internet
• Have working microphone or headset capability
• Maintain a quiet environment for phone calls
• Be comfortable making frequent outbound calls
• Be comfortable learning web‑based systems
• Be able to maintain accurate candidate records
• Communicate professionally with applicants
• Be reliable and consistent with follow‑up
• Be comfortable working toward activity and appointment goals

Important Information About This Opportunity

This is a 100% remote, independent contractor opportunity with American Income Life / Globe Life.

Compensation is commission‑based and performance‑driven; this is not an hourly or salaried position.

Candidates selected to move forward should be prepared to:

• Be at least 18 years of age and legally eligible to work in the United States
• Provide their own computer/laptop, webcam, reliable high‑speed internet, and professional remote workspace
• Complete required training and participate in virtual meetings
• Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
• Complete applicable pre‑licensing coursework, examinations, and state licensing requirements at the candidate’s expense

No prior insurance experience is required. Training, mentorship, licensing guidance, and ongoing professional development are provided.

This opportunity is best suited for individuals who are self‑motivated, coachable, comfortable working independently, and interested in a performance‑based career with opportunities for professional growth and advancement.

American Income Life / Globe Life is committed to providing equal opportunity without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other characteristics protected by applicable law.

Specific licensing requirements, fees, compensation, and contractor terms may vary by state and will be reviewed with candidates during the hiring and onboarding process.