Remote Customer Service Associate | Flexible Schedule

American Express; Topeka (KS); Hybrid; USD 27,552 - 41,328; Full time

Benefits offered by this job

Flexible schedule (onsite, hybrid, or

Job summary

American Express is seeking a Customer Service Associate in Topeka, Kansas. You will respond to client queries via chat, provide immediate resolution, and aim for outstanding customer satisfaction. A Bachelors degree is required.

Responsibilities include handling multiple chats (2–3 concurrently), adhering to quality and compliance standards, and delivering personalized service with empathy. The role offers flexible scheduling (onsite, hybrid, or remote) based on role and company needs.

Qualifications

• Graduate degree (Bachelor’s).
• Strong interpersonal, verbal and written communication skills.
• Typing speed of 25–35 words per minute.
• Basic navigation ability, web savvy, simple troubleshooting knowledge.
• Multitasking capability to toggle between displays and equipment.

Responsibilities

• Respond to client queries via chat with instant resolution.
• Deliver personalized service with empathy in conversation.
• Handle multiple chats concurrently (2–3 at a time).
• Provide metrics to employees, purchasers, and shareholders.
• Maintain quality and compliance in communications.

Skills

Communication skills

Multitasking

Typing speed 25–35 wpm

Web navigation

Team collaboration

Education

Bachelor's degree

Tools

Chat tools

Web browsers

Job description

American Express is seeking a Customer Service Associate in Topeka, Kansas. You will respond to client queries via chat, provide immediate resolution, and aim for outstanding customer satisfaction. A Bachelors degree is required.

Responsibilities include handling multiple chats (2–3 concurrently), adhering to quality and compliance standards, and delivering personalized service with empathy. The role offers flexible scheduling (onsite, hybrid, or remote) based on role and company needs.