Remote Customer Service Associate

Konsus, Inc. (Superside); United States; Remote; USD 30,000 - 45,000; Full time

Job summary

A leading company in the banking sector is seeking a Customer Service Associate to support its Customer Service Center. The role involves responding to customer inquiries, collaborating with departments to enhance service quality, and requires previous customer service experience. Ideal candidates will have a high school diploma and a flexible schedule.

Qualifications

• Minimum one year of customer service experience required.
• Banking and contact center experience preferred.
• Ability to work flexible hours.

Responsibilities

• Respond to and resolve customer requests related to bank products.
• Contact potential customers and provide support.
• Collaborate with departments to improve customer experiences.

Skills

Customer service

Communication

Problem solving

Education

High school diploma or GED

Job description

A company is looking for a Customer Service Associate for its Customer Service Center.

Key Responsibilities

• Respond to and resolve customer requests related to bank products and services
• Contact potential customers and provide professional customer support
• Collaborate with other departments to improve customer experiences and resolve issues

Required Qualifications, Training, and Education

• High school diploma or GED required
• Minimum of one year of customer service experience required; banking experience preferred
• Previous contact center experience preferred
• Previous sales experience preferred
• Ability to work a flexible schedule, including non-traditional hours and holidays