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Customer Service Representative - Remote

Lensa

United States

Remote

USD 35,000 - 55,000

Full time

Today

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Job summary

A leading company in digital health is seeking a Customer Service Representative to remotely assist callers with their inquiries. The role involves maintaining customer satisfaction through effective communication, data processing, and problem resolution. Candidates should have strong communication skills and a high school diploma, with prior customer service experience preferred.

Qualifications

High School Diploma required.
Prior experience in a customer service related field preferred.
Ability to work effectively in a team environment.

Responsibilities

Answer inbound calls and provide customer service.
Identify and resolve customer inquiries and problems.
Document communications accurately.

Skills

Communication skills

Multi-tasking

Customer service experience

Education

High School Diploma

Tools

Microsoft Word

Microsoft Outlook

Customer Service Representative - Remote

1 day ago Be among the first 25 applicants

Lensa partners with DirectEmployers to promote this job for Sharecare.

Job Description

Sharecare is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visitwww.sharecare.com.

Job Summary

The Customer Service Representative (CSR) answers inbound calls from members and providers, inputs data, and provides a high level of customer service always extending courtesy and professionalism. The CSR handles inbound customer service inquiries and problems via the telephone and email while effectively recording communications accurately and consistently. Calls are predominantly “routine”, but may require deviation from standard screens, scripts and procedures. CSRs use a computerized system for tracking calls, information gathering, and/or troubleshooting and may assess needs, explain programs and suggest/promote alternative products or services.

This is a remote position and can be located anywhere within the United States.

Essential Job Functions

Identify, evaluate and prioritize callerneeds, questions and concerns.
Formulate plans of resolution and respondappropriately and efficiently.
Maintain and restore customer satisfaction and partner with other teams as needed.
Perform problem analysis, problem determination and recommended resolutions to thecallers in accordance with standard protocol.
Proactively educate caller on program benefits.
Meet or exceed established call center metrics, attendance standards and quality levels.
Use computer tools to accurately process and document information.
Develop rapport with callers and appropriately adjust communication style.
Provide accurate information aboutSharecare programs and services.
Escalate issues internally and follow up on escalated issues.

Qualifications

High School Diploma
Prior experience in a customerservice relatedfield preferred
Great communication skills
Must be able to multi-task
General working knowledge of Microsoft Word &Outlook
Computer keyboard proficiencyand internet navigation skillsrequired
Have the ability towork effectively with others in a teamenvironment
Ability to thrive in a fast-growing always changingenvironment

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.

Sharecare is an Equal Opportunity Employer and doesn't discriminate on the basis of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status,or other non-merit factor.

If you have questions about this posting, please contact support@lensa.com

Seniority level

Seniority level
Entry level

Employment type

Employment type
Full-time

Job function

Job function
Other
Industries
IT Services and IT Consulting

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