Customer Service Agent (Fantasy Football)

Matthew Berry's Fantasy Life; United States; Remote; USD 10,000 - 60,000; Part time

Job summary

Join Matthew Berry's Fantasy Life as a part-time Customer Service Agent. You will assist customers with league management and subscriptions, ensuring a friendly and efficient user experience. This remote role is suited for individuals passionate about fantasy sports, providing a dynamic work environment.

Qualifications

• 1–2 years of experience in customer support or a related role.
• Experience using Zendesk or similar support platforms.
• Deep familiarity with and passion for fantasy sports.

Responsibilities

• Respond to customer inquiries across both Fantasy Life and Guillotine Leagues.
• Provide excellent customer support via chat and/or email.
• Monitor and report on key customer service performance indicators.

Skills

Strong written communication skills

Problem-solving mindset

Tools

Zendesk

Job description

Customer Service Agent (Fantasy Football)

Join to apply for the Customer Service Agent (Fantasy Football) role at Matthew Berry's Fantasy Life

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Customer Service Agent (Fantasy Football)

Join to apply for the Customer Service Agent (Fantasy Football) role at Matthew Berry's Fantasy Life

About Fantasy Life

Founded by the "Godfather of Fantasy Sports", Matthew Berry's Fantasy Life is a multi-media content company that delivers engaging and entertaining content to a purpose-built community of avid football fans.

About Fantasy Life

Founded by the "Godfather of Fantasy Sports", Matthew Berry's Fantasy Life is a multi-media content company that delivers engaging and entertaining content to a purpose-built community of avid football fans.

Fantasy Life covers fantasy sports from every angle including Daily Fantasy Sports and Sports Betting. With a roster of world class content creators, Fantasy Life is delivering the very best content, data and tools to fans looking for that winning edge.

Fantasy Life Content Platforms

• Daily Newsletter delivered to 300k+ fans with industry defying engagement with open rates over 50%.
• Fantasy Life on SiriusXM, M-F 11a-1p starring Kendall Valenzuela and Peter Overzet
• Fantasy Life Vodcast featuring Dwain McFarland, Marcas Grant, Ian Hartitz, Pete Overzet and Chris Allen
• Over 2m monthly views across Social Media Platforms
  
  

About The Role

As a Customer Service Agent for both Fantasy Life and Guillotine Leagues, you'll be on the front lines of our user experience. You'll help customers feel supported, heard, and confident using our products, whether they're managing leagues, troubleshooting subscriptions, or navigating payments. This is a fast-paced, collaborative role where you'll work closely with our operations and engineering teams to resolve issues, identify trends, and help improve the way we serve our growing community of fantasy sports fans.

This is a part-time, hourly, fully remote role. A general outline of the expected schedule is included below. Please review it carefully before applying, as consistent coverage during these hours is essential.

What You'll Do

• Respond to customer inquiries across both Fantasy Life and Guillotine Leagues
• Collect relevant information from users to efficiently identify solutions, collaborating with internal product, engineering, and operations teams as needed
• Provide excellent customer support via chat and/or email, addressing questions related to subscriptions, league management, financial transactions, and much more
• Help monitor, track, and report on key customer service performance indicators
  
  

Qualifications

• 1–2 years of experience in customer support or a related role
• Experience using Zendesk or similar support platforms
• Strong written communication skills
• A deep familiarity with and passion for fantasy sports
• Flexible availability, including weekdays and weekends
• A team player with a proactive, problem-solving mindset
  
  

Sample Schedule (times are in ET)

• Monday - 3-6 Hours (Flex) -- 3p Start
• Tuesday - 6 Hours (Primary Agent) -- 2p Start
• Wednesday - 6 Hours (Primary Agent) -- 2p Start
• Thursday/Friday - Days Off
• Saturday - 5 Hours (Solo Agent) -- Start Time TBD
• Sunday - 8 Hours (Solo Agent) -- Start Time TBD
  
  

The Pay Range For This Role Is

20 - 22 USD per hour(Remote (United States))

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Other

• Industries

  Online Audio and Video Media

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