Enable job alerts via email!

Customer Service Representative (REMOTE)

Stryker

United States

Remote

USD 10,000 - 60,000

Full time

Today

Be an early applicant

Boost your interview chances

Create a job specific, tailored resume for higher success rate.

Job summary

A leading medical device company is seeking a Customer Service Representative to provide exceptional support to healthcare professionals. In this remote role, you'll handle inquiries via phone and email, ensuring orders are processed accurately and efficiently. Ideal candidates will have strong communication skills and experience in customer service, along with the flexibility to manage a dynamic work environment. Join us and help improve patient outcomes through outstanding service.

Benefits

Health and prescription drug insurance

Dental insurance

Vision insurance

401(k) plan

Employee Stock Purchase Plan (ESPP)

Qualifications

At least 2 years of direct Customer Service or Call Center Experience.
Ability to work flexible hours as needed.

Responsibilities

Provide phone and email support for inquiries.
Maintain record-keeping in accordance with specifications.
Participate in continuous improvement activities.

Skills

Flexibility

Communication

Customer Service

Education

High School diploma or GED equivalent

Associates or Bachelors Degree

Tools

ERP Experience: SAP, GHX, EDI, Salesforce, Genesys

Customer Service Representative (REMOTE)

2 days ago Be among the first 25 applicants

What You Will Do –

As a Stryker Customer Service Representative, you will be expected to perform with honesty and integrity instituting a highly responsive and unsurpassed level of customer service.

Provide phone and E-Mail-Support for inquiries from sales and healthcare professionals
Answer incoming requests through a multichannel system which includes but is not limited to order entry, order status verification and processing return orders
Consistently maintain all record-keeping as appropriate and in accordance with Stryker specifications, and follow standardized process to ensure 100% quality for all orders
Understand, interpret, and explain detailed information of processes and procedures
Participate in continuous improvement activities/projects and assist in any additional team/organizational projects as required
Demonstrate flexibility in responding to new and rapidly changing situations and environment
Demonstrate an understanding of how decisions impact customers, markets and sales representatives
Provide support beyond standard hours as needed if call volume and/or workload require additional time

Schedule:Monday-Friday, 10:30am-7pm EST

Overtime required as needed

What You Will Do –

As a Stryker Customer Service Representative, you will be expected to perform with honesty and integrity instituting a highly responsive and unsurpassed level of customer service.

Provide phone and E-Mail-Support for inquiries from sales and healthcare professionals
Answer incoming requests through a multichannel system which includes but is not limited to order entry, order status verification and processing return orders
Consistently maintain all record-keeping as appropriate and in accordance with Stryker specifications, and follow standardized process to ensure 100% quality for all orders
Understand, interpret, and explain detailed information of processes and procedures
Participate in continuous improvement activities/projects and assist in any additional team/organizational projects as required
Demonstrate flexibility in responding to new and rapidly changing situations and environment
Demonstrate an understanding of how decisions impact customers, markets and sales representatives
Provide support beyond standard hours as needed if call volume and/or workload require additional time

What You Need –

Required:

At least 2 years of direct Customer Service or Call Center Experience
High School diploma or GED equivalent
Ability to work flexible hours as needed to support the business needs

Preferred

Associates or Bachelors Degree
ERP Experience: SAP, GHX, EDI, Salesforce, Genesys and/or Power BI

$20.08 – $32.87 per hour plus bonus eligible + benefits. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors.

Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.

Seniority level

Seniority level
Entry level

Employment type

Employment type
Full-time

Job function

Job function
Customer Service
Industries
Appliances, Electrical, and Electronics Manufacturing, Industrial Machinery Manufacturing, and Medical Equipment Manufacturing

Referrals increase your chances of interviewing at Stryker by 2x

Seasonal Customer Care Representative, Remote Customer Care - Amazon Pharmacy

United States $48,000.00-$70,000.00 2 weeks ago

United States $46,000.00-$87,000.00 1 week ago

United States $50,000.00-$60,000.00 4 hours ago

United States $40,300.00-$48,350.00 2 days ago

United States $45,000.00-$55,000.00 5 days ago

Customer Contact Center Representative 08/12/2025 FS

Customer Service Representative - Remote, VA