Remote Customer Service Agent (Work at Home)

Lensa; Kneeland (CA); Remote; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Remote Customer Service Agent to join their team. This exciting opportunity involves interacting with customers nationwide, resolving support issues, and promoting products and services. Ideal candidates will be motivated, team-oriented, and possess excellent communication skills. Comprehensive training is provided, making this a great entry point for those looking to grow in the customer service field. Enjoy a supportive work environment with benefits including PTO, health coverage, and career growth opportunities.

Benefits

PTO

Health coverage

Retirement plan

Disability insurance

Life insurance

Paid training

Fun work environment

Qualifications

• Must be 18 or older with a high school diploma or equivalent.
• Excellent communication and problem-solving skills are essential.

Responsibilities

• Support customer service and sales interactions effectively.
• Resolve customer issues and ensure an excellent experience.

Skills

Excellent communication skills

Problem-solving skills

Customer service orientation

Multitasking abilities

Interpersonal skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Windows

Job description

Remote Customer Service Agent (Work at Home)

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Position Responsibilities

WHAT DOES A WORK AT HOME CONTACT CENTER REPRESENTATIVE DO?

This position supports customer service and sales interactions. You will interact with hundreds of customers weekly across the country to resolve support issues, sell products and services, and ensure an excellent customer experience. Candidates should be confident, engaged, team-oriented, and maintain a positive outlook.

Responsibilities include:

• Listening to customers, understanding their needs, and resolving issues
• Using systems and technology for account management
• Recognizing sales opportunities and applying sales skills
• Explaining products and processes to customers
• Escalating dissatisfaction appropriately
• Ensuring first call resolution through problem-solving and call handling

Candidate Qualifications

WONDER IF YOU ARE A GOOD FIT?

We provide comprehensive training. Motivated, energetic, and confident applicants are encouraged to apply. Ideal candidates are dedicated and customer-focused.

Qualifications

• Must be 18 or older
• High school diploma or equivalent
• Excellent communication skills
• Typing speed of 20+ WPM
• Basic knowledge of Microsoft Office and Windows
• Reliable with good attendance
• Problem-solving and conflict resolution skills
• Customer service orientation
• Multitasking and self-management abilities
• Team-oriented and adaptable to change
• Interpersonal skills for building relationships

Compensation Details

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

Starting pay is experience-based, with benefits including PTO, bonuses, health coverage, retirement, disability and life insurance, career growth, paid training, and a fun work environment.

Physical Requirements

This role involves sedentary work, using computers and office equipment, with occasional movement around the office.

Conditions of Employment

• Authorized to work in the country
• Willingness to submit background checks and drug screening

Equal Opportunity Employment

We promote diversity and do not discriminate based on protected characteristics. Reasonable accommodations are provided as needed.

About MCI

MCI offers industry-leading solutions in customer experience, business process outsourcing, and IT services. Recognized for rapid growth, MCI employs over 10,000 people across multiple locations, providing diverse services to numerous clients.

This job description provides a general overview and is not exhaustive. Responsibilities and requirements may evolve. Employment is at-will, and the company reserves the right to modify this description at any time.