Remote Customer Service Agent

Saveway USA Corporation; Troy (MI); Remote; USD 22,000 - 26,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k

Paid time off

Long Term Disability

Short Term Disability

Job summary

Sunroof Express is seeking enthusiastic Customer Service Agents to work remotely, full- or part-time. You will liaise with customers and service providers, answering calls, entering data, and guiding next steps in repairs while maintaining a customer-first approach.

The role emphasizes remote work ability, strong communication, and a detail-oriented, proactive attitude to support urgent repair processes and ensure satisfaction.

Qualifications

• High school diploma or equivalent required.
• Previous customer service experience required.
• Previous experience in a remote position required.
• Call center experience preferred.
• Customer focused, friendly and upbeat.
• Detail oriented, exercising active listening skills.
• Excellent data entering skills.
• Excellent customer service skills.
• Effective oral and written communication.
• The ability to work independently and meet deadlines.
• Desire to learn, develop and surpass expectations.

Responsibilities

• Quickly and professionally answer inbound and make outbound phone calls.
• Listen and respond attentively to customers' needs.
• Accurately enter data information from calls and set realistic expectations.
• Coordinate care and repair with customers and service providers.
• Problem solve and provide solutions.

Skills

Customer service

Remote experience

Call center

Attention to detail

Active listening

Data entry

Oral communication

Written communication

Independent work

Meets deadlines

Eager to learn

Education

High school diploma or equivalent

Job description

Customer Service Agents

Remote

Sunroof Express is in search of enthusiastic and upbeat full- and part-time Customer Service Agents to remotely join our team! In this role, you will be working closely with customers and service providers to communicate information about next steps in the repair process as well as addressing customer concerns.

How we invest in you:

• Health insurance
• Dental insurance
• Vision insurance
• 401k
• Paid time off
• Long Term Disability
• Short Term Disability
• Pay: $16-$19/hour – negotiable based on experience

Schedule:

• Saturday availability required
• Remote
• Weekday shift: 11AM - 8PM EST
• Saturday shift: 9AM - 6PM EST

The right candidate will have:

• High school diploma or equivalent required
• Previous customer service experience required
• Previous experience in a remote position required
• Call center experience preferred
• Customer focused, friendly, and upbeat
• Detailed oriented, exercising active listening skills
• Excellent data entering skills
• Excellent customer service skills
• Effective oral and written communication skills
• The ability to work independently and meet deadlines
• Desire to learn, develop and surpass expectations

What you’ll be doing:

• Quickly and professionally answer inbound and make outbound phone calls
• Listen and respond attentively to customers' needs
• Accurately enter data information from calls and set realistic expectations
• Coordinate care and repair with customers and service providers
• Problem solve and provide solutions

About Us: Here at Sunroof Express, we take pride in fostering a work culture that thrives on innovation, integrity, and thinking outside the box, all while making work fun! We strive to always uphold to our 6 core values: Positive Attitude, Personal Integrity, Great Customer Service, Team Oriented, Make Work Fun, and Spark Change.

For more than 40 years, Sunroof Express has been the leading specialty auto glass supplier in the United States. Founded in 1980, we began manufacturing and distributing replacement T-top panels for Corvettes, Camaros, and Firebirds. We have administered specialty auto glass service programs since 1991, and our experienced team understands the detailed needs of car owners, Insurers, and glass service providers. We maintain the largest roof glass panel and convertible glass replacement parts inventory in North America and service all 50 states.