Remote Customer Service Advocate – Dental & Vision Benefits

Ameritas-Life-Insurance-Corp; Utah; Remote; USD 19,000 - 32,000; Full time

Benefits offered by this job

401(k) match

Tuition reimbursement

Paid time off (PTO)

Job summary

Ameritas is hiring a Customer Service Representative for Dental & Vision Benefits, working remotely in Utah. The role handles inbound calls to verify eligibility, plan provisions, and claim status for insured members and providers.

Starting pay is $18/hour, with benefits and a supportive, inclusive culture. The position requires 0-2 years in related fields, strong communication, and proficiency with computer systems.

Qualifications

• 0-2 years of related experience in contact center, customer service, dental office and/or insurance is preferred.
• High school diploma or equivalent.
• Excellent verbal and written communication skills; initiative in assessing situations.

Responsibilities

• Handle inbound calls and written inquiries from policyholders, providers, plan participants, and partners.
• Document customer inquiries and data electronically.
• Assist service teams with back-office support functions.
• Protect confidentiality to ensure privacy policy compliance.
• Meet established service standards and metrics.

Skills

Phone skills & CS

Written communication

Multitasking

Computer literacy

Education

High school diploma

Job description

Ameritas is hiring a Customer Service Representative for Dental & Vision Benefits, working remotely in Utah. The role handles inbound calls to verify eligibility, plan provisions, and claim status for insured members and providers.

Starting pay is $18/hour, with benefits and a supportive, inclusive culture. The position requires 0-2 years in related fields, strong communication, and proficiency with computer systems.