Remote Customer Service Advocate

Lensa; Booneville (MS); Remote; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Advocate to join its Customer Service Division. This full-time role involves assisting individuals with their healthcare needs, navigating complex systems, and providing exceptional service. With a comprehensive training program and a commitment to employee growth, this position offers a rewarding opportunity to make a real difference in people's lives. Join a veteran-owned company recognized for its excellence and enjoy competitive benefits, including health coverage and performance incentives. If you're ready to take on a meaningful mission, apply today!

Benefits

Health Coverage

Dental Coverage

Vision Coverage

Performance Incentives

Qualifications

• At least one year of experience in insurance operations.
• Proficiency with web-based systems and attention to detail.

Responsibilities

• Assist 50-70 individuals daily with healthcare needs.
• Navigate healthcare systems and provide excellent customer service.

Skills

Customer Service

Problem Solving

Attention to Detail

Education

High School Diploma

Bachelor's Degree

Tools

Web-based Systems

Job description

Job Description: Customer Advocate at Disabled Veteran Solutions

Join Lensa, the leading career site, in applying for a rewarding role with Disabled Veteran Solutions (DVS) in Booneville, MS. We are seeking a dedicated Customer Advocate to be a vital part of our Customer Service Division, making a real difference in people's lives.

Responsibilities

• Assist 50-70 individuals daily with healthcare needs, including PCPs, medications, appointments, and benefits.
• Navigate healthcare systems and provide excellent customer service.

Details

• Full-time position, Monday through Friday, with shifts between 8am and 8pm EST.
• Intensive 5-week orientation with comprehensive training and support.

Qualifications

• High School Diploma required; Bachelor's degree preferred.
• At least one year of experience in insurance operations.
• Proficiency with web-based systems and attention to detail.

Preferred Skills

• Healthcare/insurance experience and knowledge of medical terminology.
• Background in social work, behavioral health, or related fields.
• Excellent problem-solving and customer service skills.

Benefits and Why Join DVS

• Competitive salary with longevity increases and performance incentives.
• Comprehensive health, dental, and vision coverage, along with other benefits.
• Opportunity for growth in a veteran-owned, nationally recognized company committed to excellence.

Pre-employment drug screening and criminal background check are required. If you're ready for a meaningful mission, apply today!