Remote - Customer Service Advisor - Pensions

Menai Bridge; United States; Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

33 days holiday

Health cash plan

Enhanced parental pay

Bonuses (monthly & annual)

Life assurance

Free breakfasts and fruit

Job summary

Menai Bridge is seeking a Customer Service Advisor to support growth and deliver exceptional service across reception, communications and vehicle logistics. You will welcome customers, coordinate with workshops, and manage courtesy car movements while upholding company policy and service levels.

The role emphasizes strong communication, a positive customer experience, and adherence to procedures across a network of sites and home-working options.

Qualifications

• Excellent communication skills across phone, email and in person.
• Computer literate with basic IT skills.

Responsibilities

• Greeting customers, issuing courtesy cars, liaising with the workshop and updating customers.
• Responsible for the reception area, including greeting customers and providing a positive and welcoming experience.
• Deliver exceptional customer service.
• Co-ordinate and manage the logistics of a collection/delivery service based on a large fleet of courtesy cars.
• Carry out visual inspections of courtesy or customer vehicles to identify any accidental damage caused to avoid uninsured loss damage costs.
• Supporting with handling complaints in line with Company policy.
• Adhere to all company policies, procedures, and service level agreements.
• Excellent communication skills in all areas, including by telephone, email and in face-to-face situations.
• Computer literate.

Skills

Communication skills

Computer literacy

Job description

Customer Service advisor Due to company growth and expansion we re looking for a Customer Service Advisor to be part of our success story. Listed in the 2022 Sunday Times 100: Britain s fastest-growing private companies. Great career development opportunities grow with us.

• Greeting customers, issuing courtesy cars, liaising with the workshop and updating customers.
• Responsible for the reception area, including greeting customers and providing a positive and welcoming experience.
• Deliver exceptional customer service.
• Co-ordinate and manage the logistics of a collection/delivery service based on a large fleet of courtesy cars.
• Carry out visual inspections of courtesy or customer vehicles to identify any accidental damage caused to avoid uninsured loss damage costs.
• Supporting with handling complaints in line with Company policy.
• Adhere to all company policies, procedures, and service level agreements.
• Excellent communication skills in all areas, including by telephone, email and in face-to-face situations.
• Computer literate.

• 33 days holiday (including bank holidays)
• Personal health cash plan claim back the cost of things like dentist and optical check ups
• Enhanced maternity / paternity / adoption / shared parental pay
• Monthly and Annual Bonus schemes
• Life assurance: three times basic salary
• Free breakfasts and fruit

Whether you s at our smart Halifax or Peterborough offices, one of our AAR sites or working from home, we ll make sure you have all the support you need to succeed.

From benefits that put your health and wellbeing first, to impressive rewards for our employee of the month, and little perks like free fruit and cereal, we ll go out of our way to show how much we appreciate you.

Named by the Sunday Times as one of the UK s 100 fastest-growing private companies, we employ more than 700 team members nationwide. We work with some of the UK's largest fleets and insurance companies, supporting drivers that have been involved in a road incident at our contact centres in Halifax and Peterborough. We look after every step of the repair process, repairing vehicles at our own Activate Accident Repair body shops, and through a UK-wide network of independent repair partners.