Remote Customer Retention Specialist – Insurance & Service

Luke Lehman State Farm; Woodbury (MN); Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Disability insurance

SIMPLE IRA

Job summary

Luke Lehman State Farm in Woodbury, MN offers a full-time Customer Retention Specialist role. The position supports customers with insurance inquiries, policy changes, and billing questions, with emphasis on retention and service quality.

The role may be onsite in Woodbury or fully remote across the U.S., provided Minnesota business hours are met. Training is structured and advancement paths are clear within the agency.

Qualifications

• Excellent listening, empathy, and problem-solving skills.
• Organized and detail-oriented with strong follow-through.
• Willingness to obtain the required Property and Casualty license
• Positive, professional, customer-first attitude.
• If remote: fast, reliable internet and a distraction-free home office setup.

Responsibilities

• Answer customer inquiries with accurate, timely information about insurance policies.
• Handle policy questions, billing inquiries, and coverage changes accurately.
• Resolve service issues with patience and professionalism.
• Identify coverage gaps and service needs during reviews.
• Follow up consistently to support customer loyalty and retention.
• Maintain accurate customer records in the agency system.

Skills

Active listening

Empathy

Problem solving

Organized

License readiness

Customer-first attitude

Remote-ready setup

Job description

Luke Lehman State Farm in Woodbury, MN offers a full-time Customer Retention Specialist role. The position supports customers with insurance inquiries, policy changes, and billing questions, with emphasis on retention and service quality.

The role may be onsite in Woodbury or fully remote across the U.S., provided Minnesota business hours are met. Training is structured and advancement paths are clear within the agency.