Remote Customer Retention & Solutions Specialist

North.; United States; Remote; USD 21,000 - 23,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Coverage

PTO: Vacation, Sick, Holidays

401(k) + Match

Education Assistance

Birthday Holiday

Job summary

North is seeking a Customer Solutions Associate for a fully remote, B2B role focused on retaining and expanding merchant relationships. You will handle inbound calls and strategic outreach to educate on value, pricing, and the NAB loyalty program while aiming to reduce churn and grow account value.

Collaborating with multiple departments, you will resolve issues, analyze rate structures, and implement improvements to keep merchants satisfied with North’s payment platform and services.

Qualifications

• High School Diploma or equivalent required; some college preferred.
• 1-3 years prior experience in a call center environment.
• 1-3 years prior experience as a Sales, Retention, or Loyalty Representative preferred.

Responsibilities

• Retain accounts by resolving outstanding issues while educating merchants on the value proposition of remaining with North.
• Explain pricing, rates, and loyalty programs to merchants.
• Serve as primary contact for merchant issues and coordinate resolution with other departments.
• Analyze rate structures and advise on better options to reduce churn and maximize merchant loyalty.

Skills

Call center experience

Customer retention

Relationship building

Sales / upsell

Education

High School diploma or equivalent

Some college preferred

Job description

North is seeking a Customer Solutions Associate for a fully remote, B2B role focused on retaining and expanding merchant relationships. You will handle inbound calls and strategic outreach to educate on value, pricing, and the NAB loyalty program while aiming to reduce churn and grow account value.

Collaborating with multiple departments, you will resolve issues, analyze rate structures, and implement improvements to keep merchants satisfied with North’s payment platform and services.