Remote Customer Resolution Specialist

Mintex Inc; Chicago (IL); Hybrid; USD 20,457 - 29,136; Full time

Benefits offered by this job

401(k)

Employee discounts

Health insurance

Paid time off

Dental insurance

Life insurance

Vision insurance

Flexible work from home options

Job summary

Mintex Inc. in Chicago is hiring Customer Service Resolution Representatives to deliver exceptional customer service. This role requires handling inquiries, resolving issues, and maintaining performance metrics. Candidates should have a High School Diploma, ideally with 1 year of customer service experience. Initially, you will train in-office for 90 days, with potential for remote work afterwards. The position is full-time, paying $18 per hour, with incentives bringing average pay to $21 per hour. Flexible work-from-home options are available.

Qualifications

• 1 year of customer service experience required.
• 1 year in call center preferred.
• Bilingual Spanish is preferred.

Responsibilities

• Meet performance metrics, including KPIs.
• Conduct inbound and outbound calls professionally.
• Document customer interactions accurately.

Skills

Customer service excellence

Exceptional communication and critical thinking

Technical proficiency

Problem-solving ability

Multitasking capability

Education

High School Diploma or equivalent

College Degree

Job description

Mintex Inc. in Chicago is hiring Customer Service Resolution Representatives to deliver exceptional customer service. This role requires handling inquiries, resolving issues, and maintaining performance metrics. Candidates should have a High School Diploma, ideally with 1 year of customer service experience. Initially, you will train in-office for 90 days, with potential for remote work afterwards. The position is full-time, paying $18 per hour, with incentives bringing average pay to $21 per hour. Flexible work-from-home options are available.