Remote Customer Resolution Specialist

Mintex Inc; Chicago (IL); Hybride; USD 20 457 - 29 136; Plein temps

Avantages offerts par ce poste

401(k)

Employee discounts

Health insurance

Paid time off

Dental insurance

Life insurance

Vision insurance

Flexible work from home options

Résumé du poste

Mintex Inc. in Chicago is hiring Customer Service Resolution Representatives to deliver exceptional customer service. This role requires handling inquiries, resolving issues, and maintaining performance metrics. Candidates should have a High School Diploma, ideally with 1 year of customer service experience. Initially, you will train in-office for 90 days, with potential for remote work afterwards. The position is full-time, paying $18 per hour, with incentives bringing average pay to $21 per hour. Flexible work-from-home options are available.

Qualifications

• 1 year of customer service experience required.
• 1 year in call center preferred.
• Bilingual Spanish is preferred.

Responsabilités

• Meet performance metrics, including KPIs.
• Conduct inbound and outbound calls professionally.
• Document customer interactions accurately.

Connaissances

Customer service excellence

Exceptional communication and critical thinking

Technical proficiency

Problem-solving ability

Multitasking capability

Formation

High School Diploma or equivalent

College Degree

Description du poste

Mintex Inc. in Chicago is hiring Customer Service Resolution Representatives to deliver exceptional customer service. This role requires handling inquiries, resolving issues, and maintaining performance metrics. Candidates should have a High School Diploma, ideally with 1 year of customer service experience. Initially, you will train in-office for 90 days, with potential for remote work afterwards. The position is full-time, paying $18 per hour, with incentives bringing average pay to $21 per hour. Flexible work-from-home options are available.