Cruise Booking Agent | Work From Home

Lever, Inc.; New York (NY); Remote; USD 45,000 - 70,000; Full time

Benefits offered by this job

Structured onboarding

Booking platforms access

Ongoing development

Remote-friendly

Collaborative culture

Job summary

Lever, Inc. in New York seeks an entry-level Cruise Booking Agent to assist clients with researching cruise options, coordinating reservations, and ensuring a smooth booking experience.

This remote role offers structured onboarding, access to booking platforms, ongoing development, and a flexible work environment within a collaborative team.

Qualifications

• Strong written and verbal communication skills.
• Customer-focused with attention to detail.
• Comfortable using online booking systems and digital tools.
• Ability to work independently in a remote environment.
• Customer service, hospitality, or administrative experience is helpful but not required.

Responsibilities

• Assist clients with researching cruise itineraries, destinations, and cabin options.
• Coordinate and confirm cruise reservations, including travel dates and guest details.
• Respond to client inquiries regarding cruise lines, onboard experiences, and requirements.
• Review booking details for accuracy and completeness.
• Maintain organized records of client reservations and communications.
• Provide support before and after travel to ensure a positive experience.

Skills

Strong written and verbal comms

Customer-focused mindset

Online booking systems

Remote work capability

Customer service experience (helpful)

Job description

Position Overview

We are seeking service-oriented and detail-focused individuals to join our team as an Cruise Booking Agent. This role focuses on assisting clients with researching cruise options, coordinating reservations, and ensuring a smooth booking experience from start to finish.

This is an entry-level opportunity within the travel industry. No prior cruise or travel experience is required. Structured onboarding and training are provided.

Key Responsibilities

• Assist clients with researching cruise itineraries, destinations, and cabin options
• Coordinate and confirm cruise reservations, including travel dates and guest details
• Respond to client inquiries regarding cruise lines, onboard experiences, and requirements
• Review booking details for accuracy and completeness
• Maintain organized records of client reservations and communications
• Provide support before and after travel to ensure a positive experience

Qualifications

• Strong written and verbal communication skills
• Customer-focused mindset with attention to detail
• Comfortable navigating online booking systems and digital tools
• Ability to work independently in a remote environment
• Customer service, hospitality, or administrative experience is helpful but not required

$45,000 - $70,000 a year

What We Offer

• Structured onboarding and step-by-step training
• Access to cruise booking platforms and supplier resources
• Ongoing professional development opportunities
• Flexible remote work environment
• Supportive and collaborative team culture

Ideal Candidate

This role is ideal for individuals interested in cruise travel, customer service, or remote work opportunities, as well as those exploring entry into the travel industry.