Remote Customer Relations Team Lead (AZ/TX)

Acumen Fiscal Agent; Mesa (AZ); On-site; USD 70,000 - 95,000; Full time

Job summary

Acumen Fiscal Agent is seeking a Customer Relations Team Lead to manage and support the Customer Relations department, ensuring standardized processes and high-quality results. The role emphasizes exceptional customer service, efficient enrollment, and effective outbound communications.

Remote work is available, with residency required in Arizona or Texas. The candidate will conduct quality checks, monitor timelines, analyze escalated issues, and provide coaching to team members while

Qualifications

• Bachelor’s degree or equivalent work-related experience.
• Excellent computer skills, with an emphasis on Microsoft Office Publisher, Word, and Excel.
• Ability to respond to internal and external customers both orally and in writing.
• Excellent organizational skills, attention to detail, time management, task orientation, interpersonal skills, patience, perseverance, and follow-through.
• Ability to prioritize and handle multiple demands in a rapidly changing environment.

Responsibilities

• Conduces quality checks on outbound and inbound communication.
• Ensures processors analyze, track, and thoroughly research all customer inquiries.
• Monitors documentation and ensures deadlines are met.
• Develops proactive processes to resolve escalated issues.
• Provides timely feedback and development to team members.

Skills

Customer service

Quality checks

Leadership

Communication

Time management

Interpersonal skills

Public speaking

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office Publisher

Microsoft Word

Microsoft Excel

Job description

Acumen Fiscal Agent is seeking a Customer Relations Team Lead to manage and support the Customer Relations department, ensuring standardized processes and high-quality results. The role emphasizes exceptional customer service, efficient enrollment, and effective outbound communications.

Remote work is available, with residency required in Arizona or Texas. The candidate will conduct quality checks, monitor timelines, analyze escalated issues, and provide coaching to team members while