Remote Customer Relations Coordinator

Talentoma; Michigan; À distance; USD 39 000 - 55 000; Plein temps

Avantages offerts par ce poste

Health coverage

Paid leave

401(k)

Maternity leave

Bonus opportunities

Résumé du poste

Talentoma in Michigan is seeking a Customer Relations Coordinator to handle phone and email inquiries, coordinating responses to customer questions. The Customer Relations Coordinator organizes customer relations follow-through so customers receive consistent product or service information and understand what happens next.

This position sits within the customer support team, works under a customer service team lead, and coordinates with customers and internal service contacts.

Qualifications

• High school diploma or equivalent.
• 1-2 years of customer service, customer relations, or service coordination experience preferred.
• Familiarity with customer service operations, request routing, escalation procedures, and checking product or service information before responding.
• Comfort navigating CRM, service platforms, and contact-center phone systems; ready to learn workflows during training.
• Clear written and professional phone communication; ability to explain next steps and summarize concerns.
• Prioritize open requests, coordinate handoffs, and maintain clear notes while moving between conversations and updates.

Responsabilités

• Organize incoming customer questions from shared email inboxes and service ticket queues, identifying the request, its urgency, and the appropriate next step.
• Coordinate and route incoming and return calls through a contact-center phone system, confirming the reason for contact and arranging needed follow-through.
• Check customer contact details, previous interactions, and open requests in a CRM before coordinating a response.
• Create and update service tickets using a support platform, recording clear summaries, assigned owners, and next actions.
• Provide approved product or service information, clarify customer questions, and help customers locate available instructions without promising outcomes.
• Route requests to the appropriate support team member with relevant background so customers do not repeat information.
• Monitor outstanding requests, coordinate responses, and follow up when information is missing or updates are delayed.
• Escalate unresolved concerns to the customer service team lead with a concise account of actions taken.
• Confirm that customers understand the response, record remaining questions, and close tickets when outcomes are clear.
• Maintain quality through accurate information, timely turnaround, complete notes, and consistent follow-up.

Connaissances

Customer service

Phone support

Email support

CRM familiarity

Communication

Detail oriented

Formation

High school diploma

Outils

Microsoft Dynamics 365

Salesforce Service Cloud

Genesys

Description du poste

Talentoma in Michigan is seeking a Customer Relations Coordinator to handle phone and email inquiries, coordinating responses to customer questions. The Customer Relations Coordinator organizes customer relations follow-through so customers receive consistent product or service information and understand what happens next.

This position sits within the customer support team, works under a customer service team lead, and coordinates with customers and internal service contacts.