Remote Customer Operations Specialist – Email, Chat, & Phone LC Group

HelpfulRemote; Northern (KY); Remote; USD 22,000 - 30,000; Full time

Benefits offered by this job

Remote work

Flexible scheduling

Job summary

HelpfulRemote, based in the United States, seeks a customer support specialist to assist customers via email, chat and phone. You’ll resolve issues, update records in internal systems, and collaborate with teammates to improve processes.

The role offers flexible scheduling with full-time or part-time options and remote work. A reliable internet connection and strong communication skills are essential to succeed in a self-motivated, organized environment.

Qualifications

• Experience providing customer support via email, chat, or phone channels.
• Clear written and verbal communication skills.
• Ability to work independently in an organized, self-motivated way.
• Reliable internet connection and quiet workspace.

Responsibilities

• Help customers through email, chat, and phone channels.
• Answer questions and resolve issues.
• Update customer records in internal systems.
• Collaborate with teammates to improve processes.

Skills

Email support

Chat support

Written communication

Job description

This role involves helping customers through email, chat, and phone channels, answering questions, resolving issues, and updating customer records in internal systems. The work is done remotely as part of a virtual team, with a focus on keeping day-to-day support operations running smoothly and collaborating with teammates to improve processes.

Candidates should be comfortable using email and chat support tools, have clear written and verbal communication skills, and be able to work independently in an organized, self-motivated way. A reliable internet connection and a quiet workspace are needed.

The position offers flexible scheduling with full-time or part-time options, and pay can be issued daily or weekly. Candidates must be based in the United States.