Remote: Customer Insights & Experience Intern

Greystar Worldwide, LLC; South Carolina; Híbrido; USD 29.000 - 40.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Employee Assistance Program

Paid sick time

Descripción de la vacante

Greystar Worldwide, LLC is seeking a Customer Insights & Satisfaction Intern to join its team in a 10‑week program. You’ll gain hands‑on experience in listening to resident feedback, measuring KPIs, and driving process improvements across the portfolio.

You’ll collaborate with the Customer Insights team and partners, complete training, triage resident concerns, and present a capstone project. The program includes real responsibilities, mentorship, and networking opportunities.

Formación

• Graduating between December 2028 and May 2029.
• Preferred major: Marketing, Communications, Business, Project Management, or related fields.
• Curiosity and a desire to learn; strong written and verbal communication.
• Quantitative background demonstrating analytical and problem‑solving abilities.
• Proficiency with Microsoft Office (Excel, Word, PowerPoint).
• High accuracy, attention to deadlines, and clear communication.

Responsabilidades

• Support projects and daily activities alongside the Customer Insights team and cross‑functional partners.
• Complete training programs to deepen understanding of Greystar’s customer experience and marketing operations.
• Assist with triaging and categorizing resident concerns; flag, assign, and track through resolution.
• Conduct research on customer satisfaction trends and present findings in a capstone project.
• Assist senior team members with reporting and analysis for data‑driven insights initiatives.
• Contribute to special projects and document processes to improve team efficiency.

Conocimientos

Curiosity and desire to learn

Strong written and verbal comms

Quantitative mindset

Educación

Marketing/Communications/Business/PM degree or related

Herramientas

Microsoft Excel

Microsoft Word

PowerPoint

Descripción del empleo

Greystar Worldwide, LLC is seeking a Customer Insights & Satisfaction Intern to join its team in a 10‑week program. You’ll gain hands‑on experience in listening to resident feedback, measuring KPIs, and driving process improvements across the portfolio.

You’ll collaborate with the Customer Insights team and partners, complete training, triage resident concerns, and present a capstone project. The program includes real responsibilities, mentorship, and networking opportunities.