Customer Insights and Satisfaction Intern

Greystar; South Carolina; Hybrid; USD 28,000 - 40,000; Full time

Benefits offered by this job

Employee Assistance Program

Paid sick time

Union/Prevailing Wage considerations

Job summary

The role leads with mentorship, cross‑department exposure, and opportunities to present findings in a capstone project.

Qualifications

• Graduating between December 2028 and May 2029.
• Preferred major: Marketing, Communications, Business, Project Management, or related fields.
• Curiosity and a desire to learn.
• Quantitative background that demonstrates analytical and problem‑solving abilities.
• Working knowledge of Microsoft Office, specifically Excel, Word, and PowerPoint.
• Strong written and verbal communication skills, and capability to articulate complex topics.
• High standard of accuracy, attention to detail, and adherence to deadlines.

Responsibilities

• Support projects and daily activities alongside the Customer Insights team and cross‑functional partners.
• Complete training programs to deepen understanding of Greystar's customer experience and marketing operations.
• Assist with triaging and categorizing resident concerns, helping ensure issues are flagged, assigned, and tracked through resolution.
• Conduct research on customer satisfaction and resident experience trends, presenting findings in a capstone project.
• Assist senior team members with reporting and analysis for data‑driven customer insights initiatives.
• Contribute to special projects, working with other Greystar teams to meet shared goals.
• Create process documentation to support team efficiency and knowledge‑sharing.

Skills

Quantitative skills

Strong communication

Education

Pursuing degree in Marketing/Communications/Business/Project Management

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

As a Customer Insights & Satisfaction Intern, you'll gain hands‑over exposure to how Greystar listens to, measures, and acts on resident feedback across the portfolio. You'll work directly with the Customer Insights team on real reporting, resident experience, and process improvement initiatives.

What you'll focus on:

• Customer Experience: Gather and assess resident and customer input to understand business needs and identify trends across feedback channels
• Analytics: Track and monitor Key Performance Indicators (KPIs) used to evaluate customer satisfaction and business impact across all relevant channels
• Resident Concern Triage: Review incoming resident concerns and support tickets, help route them to the appropriate team based on issue type and urgency, and monitor follow-up timelines to ensure timely resolution
• Relationship Building: Communicate client and customer feedback to team members to help implement action plans for improvement.

What you'll do:

• Support projects and daily activities alongside the Customer Insights team and cross‑functional partners
• Complete training programs to deepen your understanding of Greystar's customer experience and marketing operations
• Assist with triaging and categorizing resident concerns, helping ensure issues are flagged, assigned, and tracked through resolution
• Conduct research on customer satisfaction and resident experience trends, presenting findings in a capstone project
• Assist senior team members with reporting and analysis for data‑driven customer insights initiatives
• Contribute to special projects, working with other Greystar teams to meet shared goals
• Create process documentation to support team efficiency and knowledge‑sharing

Qualifications:

• Graduating between December 2028 and May 2029
• Preferred major: Marketing, Communications, Business, Project Management, or related fields
• Curiosity and a desire to learn
• Quantitative background that demonstrates analytical and problem‑solving abilities
• Working knowledge of Microsoft Office, specifically Excel, Word, and PowerPoint
• Strong written and verbal communication skills, and capability to articulate complex topics
• High standard of accuracy, attention to detail, and adherence to deadlines

The Greystar Summer Internship Program packs 10 weeks with real projects, real responsibility, and real connections. You'll dive straight into the action on a team like Investment, Finance, Marketing, IT, Data, Leasing, Development, or Operations—doing work that actually moves the needle, not just watching from the sidelines. Along the way, you'll get a front‑row seat to the rest of the business too, through: Executive Speaker Series — hear directly from the people leading the industry Business Segment Overviews — get the full picture of how each part of Greystar works Mentor Relationships — build connections that go beyond the summer Site Visits — see the work happening in the field, up close Community Outreach — give back alongside your team Networking Opportunities — meet people across the company

Program dates:

June 2, 2027 – August 6, 2027

Compensation

The compensation for this position is $25/hour.

Additional Compensation

Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location.

Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance.

Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.

Benefits

• Employee Assistance Program
• Paid sick time
• For Union and Prevailing Wage roles compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.

Greystar will consider for employment qualified applicants with arrest and conviction records.

Greystar is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, military or veteran status, or any other characteristic protected by applicable law.

Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to [e-mail].

Our continued success depends on our people. If you are looking for a career that values dedication, collaboration, and integrity, we are looking for you!

Greystar is a vertically integrated real estate company offering expertise in property management, investment management, and development & construction globally. Today, we are the largest rental housing operator and developer in the US and one of the largest global investment management companies delivering industry-leading services to investors, clients, and residents.

As a Greystar team member, you will hear a lot about our Core Values. They are the values we live and work by, reflecting who we are and the quality of our relationships. We believe in always going that extra step for our residents, clients, investors, and each other.

Core Values

• Integrity We stay true to the highest ethical standards and principles, and are honest, trustworthy, humble, and respectful in all of our words and actions.
• Equality We celebrate individual differences, encourage diversity of thought, provide equality of opportunity, and cultivate an environment where all individuals are seen, treated, and valued equally.
• Professionalism We proudly present a positive, dignified, and businesslike image at all times through our appearances, behavior, and interactions with others.
• Accountability We take responsibility and accept ownership for our words, actions, tasks, and results, and respectfully hold others to the same standard.
• Service We make service our top priority by giving our time, knowledge, and experience to serve the needs of our customers, community, and team members.
• Teamwork We work together to accomplish goals, solve problems, and enrich our work environment.