Remote Customer Experience Specialist | Orders & Support

Terrybear; Saint Paul (MN); Hybrid; USD 30,000 - 32,000; Full time

Benefits offered by this job

Health, dental, vision, life/AD&D, and

Disability insurance

401(k) with employer match

Paid time off 16 days + 10 holidays

Flexible Spending Account

Employee Assistance Program

Educational Assistance

Monthly Profit Sharing

Job summary

Terrybear is seeking a Customer Experience (CX) Specialist to support customers from order entry to delivery. You will resolve questions, keep account information accurate, and deliver high-quality service while collaborating with Sales, Marketing, Personalization, Operations, and other teams.

The role offers a fully remote work setup with monthly on-site meetings, a full-time schedule, and benefits including comprehensive medical and wellness coverage, 401(k) matching, paid time off, and

Qualifications

• Minimum 1 year of experience in customer service, sales, or a related field.
• Strong written and verbal communication skills.
• Excellent attention to detail and organizational skills.
• Ability to manage multiple priorities and meet deadlines.
• Strong problem-solving skills and a customer-focused mindset.
• Proficiency with Microsoft Office or similar software.

Responsibilities

• Build and maintain positive relationships with customers.
• Process customer orders accurately and manage them through delivery.
• Respond to customer questions and resolve issues in a timely, professional manner.
• Process credits, returns, replacements, and order adjustments.
• Maintain accurate customer account information, notes, and documentation.
• Communicate proactively with customers regarding orders, questions, and issues.
• Work closely with Sales, Marketing, Personalization, Operations, and other teams to ensure a seamless customer experience.
• Manage promotions, pricing changes, and other account updates within the ERP system.
• Maintain process documentation, FAQs, and reference materials.
• Generate daily and weekly reports related to customer and account activity.
• Review order and account information to identify trends and opportunities for improvement.
• Identify recurring customer issues and share feedback that can help improve processes and service.
• Participate in team meetings and contribute ideas to improve efficiency and the customer experience.
• Assist with additional administrative tasks and projects as needed.

Skills

Customer service

Communication skills

Attention to detail

Organization

Multi-tasking

Problem solving

Microsoft Office

Education

Associate's degree or equivalent

Tools

ERP/CRM systems

Job description

Terrybear is seeking a Customer Experience (CX) Specialist to support customers from order entry to delivery. You will resolve questions, keep account information accurate, and deliver high-quality service while collaborating with Sales, Marketing, Personalization, Operations, and other teams.

The role offers a fully remote work setup with monthly on-site meetings, a full-time schedule, and benefits including comprehensive medical and wellness coverage, 401(k) matching, paid time off, and