Remote Customer Support Specialist

The Helmsman Group LLC; Colorado; Remote; USD 25,000 - 30,000; Full time

Job summary

The Helmsman Group LLC is seeking a dedicated Customer Service Representative to join our remote team. You will respond to inquiries via phone, email, and chat, help customers with product information, order status, and troubleshooting, and maintain a positive, professional attitude.

You will document interactions, collaborate with other departments, seek process improvements, stay updated on policies and promotions, and participate in training sessions to support team goals.

Qualifications

• Experience in customer service is preferred but not required.
• Strong communication skills and a customer-focused mindset.
• Ability to handle challenging situations with grace.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Assist customers with product information, order status, and troubleshooting.
• Document customer interactions and feedback in our database.
• Collaborate with other departments to resolve complex issues.
• Identify opportunities for process improvements and provide feedback to management.
• Stay informed about product updates, policies, and promotions.

Skills

Customer service

Communication

Empathy

Problem solving

Job description

The Helmsman Group LLC is seeking a dedicated Customer Service Representative to join our remote team. You will respond to inquiries via phone, email, and chat, help customers with product information, order status, and troubleshooting, and maintain a positive, professional attitude.

You will document interactions, collaborate with other departments, seek process improvements, stay updated on policies and promotions, and participate in training sessions to support team goals.