Remote Outdoor Customer Support Specialist

RTIC Outdoors LLC; Katy (TX); Hybrid; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health benefits

Disability insurance

Life insurance

Paid parental leave

Tuition and professional development

Paid holidays

PTO

401(k) with company match

Job summary

RTIC Outdoors LLC is seeking a customer service professional to be the first point of contact for customers, handling inquiries with empathy and effective solutions. You will provide accurate information on products and policies, document interactions, and meet KPIs while working remotely after training.

The role requires strong communication, independence, and problem-solving abilities, with flexible hours including occasional evenings and weekends.

Qualifications

• High school diploma or equivalent required; associate's or bachelor's degree preferred.
• Previous experience in customer service or call center environments preferred.
• Excellent verbal and written communication skills.
• Ability to work independently and manage tasks effectively in a remote setting.
• Strong problem-solving skills with the ability to think quickly under pressure.
• Proficient in the use of CRM platforms, customer service tools, and cloud-based phone systems.
• Reliable high-speed internet connection and a dedicated, quiet workspace at home.
• Flexibility to work varying schedules, including occasional evenings and weekends as needed.

Responsibilities

• Serve as the first point of contact for customers, providing professional, empathetic, and solution-focused support.
• Answer incoming contacts and respond to customer inquiries in a courteous and timely manner.
• Provide accurate information regarding products, services, and company policies.
• Resolve customer concerns effectively, escalating complex or sensitive issues as appropriate.
• Document all customer interactions in internal systems with accuracy and attention to detail.
• Manage customer inquiries efficiently while meeting or exceeding key performance indicators, including call quality and productivity metrics.
• Maintain a quiet, distraction-free work environment during scheduled shifts.
• Stay current on product updates, promotions, and company communications through digital channels.
• Collaborate with team members virtually via chat, email, and video conferencing to support overall service goals.

Skills

Verbal communication

Written communication

CRM software

Remote work readiness

Problem solving

Organizational skills

Education

Associate's or Bachelor's degree preferred

High school diploma

Tools

Cloud-based phone systems

Job description

RTIC Outdoors LLC is seeking a customer service professional to be the first point of contact for customers, handling inquiries with empathy and effective solutions. You will provide accurate information on products and policies, document interactions, and meet KPIs while working remotely after training.

The role requires strong communication, independence, and problem-solving abilities, with flexible hours including occasional evenings and weekends.