Entry-Level Remote Customer Experience Associate

CollectiveOS; United States; Remote; USD 50,000 - 70,000; Full time

Job summary

CollectiveOS is seeking a Customer Experience Associate to be the friendly first touch for members, handling email and chat with warmth and clarity. You’ll help guide members through onboarding and our support resources in a remote, US-based role.

This entry-level position offers hands-on coaching from our Support Lead, exposure to the founding team, and clear paths to ownership as the team scales. You’ll develop your skills in a fast-growing startup focused on making complex medicine

Qualifications

• Entry-level role with real room to grow.
• Nice to have: prior experience in customer service, retail, hospitality, or another people-facing role; familiarity with support tools like Intercom or Zendesk.

Responsibilities

• Own day-to-day member conversations over email and chat with warmth, speed, and accuracy.
• Work the playbook, and help improve it by flagging gaps and confusing language.
• Hit your individual targets for response time, resolution, and CSAT.
• Triage support vs. medical questions and escalate as needed to physicians.
• Flag urgent issues immediately and elevate safety-critical cases.
• Be a feedback channel to capture patterns, bugs, and product improvement ideas.
• Grow with the team and take on more scope as volume increases.

Skills

Member-obsessed

Clear communicator

Calm under pressure

Coachable and growth-minded

AI-native

Judgment on scope and safety

Mission-aligned

Tools

Intercom

Zendesk

Job description

CollectiveOS is seeking a Customer Experience Associate to be the friendly first touch for members, handling email and chat with warmth and clarity. You’ll help guide members through onboarding and our support resources in a remote, US-based role.

This entry-level position offers hands-on coaching from our Support Lead, exposure to the founding team, and clear paths to ownership as the team scales. You’ll develop your skills in a fast-growing startup focused on making complex medicine