Customer Experience Representative (Fully Remote)

Scaled Agile, Inc.; United States; Remote; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) match

Sabbatical after seven years

Bonus plan

Equity options

Job summary

Scaled Agile, Inc. is hiring a Customer Experience Representative to provide world-class support for our global customers and partners in a US-based remote role.

You'll deliver front-line support via phone and online channels, manage certification processes, LMS updates, and collaborate with partner teams to improve the customer experience.

Ideal candidates have 2+ years in customer support, are proficient with Salesforce, Excel, and Google Sheets, and thrive in a high-volume environment.

Qualifications

• 2+ years of customer support experience.
• Proficient with Salesforce, Excel and Google Sheets.
• Thrives in high-volume environments and focuses on customer satisfaction metrics.

Responsibilities

• Deliver front-line support through phone and online channels.
• Manage certification processes, LMS updates, and courseware distribution.
• Collaborate with partner and enterprise teams to continuously improve the customer experience.

Skills

Customer support

Communication

Tools

Salesforce

Excel

Google Sheets

Job description

• We are looking for a Customer Experience Representative to provide world-class support to our global customers and partners.
• This is a US-based remote role where you'll help enterprises successfully implement SAFe and AI learning programs.

What You'll Do:

• Deliver front-line support through phone, online channels, and events while maintaining high customer satisfaction.
• Manage certification processes, LMS updates, and courseware distribution to support learners.
• Collaborate with partner and enterprise teams to continuously improve the customer experience.

What We Offer:

• A competitive hourly compensation range of $20-$26, with a full benefits package including medical, dental, vision, and 401(k) match.
• Flexible paid time off, a company-paid sabbatical after seven years, bonus plan, and equity options.

Who You Are:

• You have 2+ years of customer support experience, ideally in learning or service organizations.
• You're proactive, detail-oriented, and proficient with tools like Salesforce, Excel, and Google Sheets.
• You thrive in a high-volume environment and are committed to improving customer satisfaction metrics.

Scaled Agile, Inc.

Scaled Agile, Inc. is a global training and enablement platform helping enterprises adopt agile practices and AI-driven work. They have trained over 2 million professionals through 400+ partners and offer a fun, collaborative team culture.