Customer Experience Specialist

Nexa; San Tan Valley (AZ); Remote; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with company match

ESOP

PTO

Job summary

Nexa is hiring a Full-Time Remote Customer Experience Specialist to handle inbound calls for diverse clients from home. You’ll deliver empathetic, professional support, adhere to schedules, and maintain high QA standards while working in a high-volume environment.

Responsibilities include routing inquiries, data entry across client systems, and following customized scripts. Candidates must reside in Arizona (excluding Flagstaff) and be available for weekend work and holiday rotations.

Qualifications

• Must reside in Arizona (excluding Flagstaff).
• Excellent communication and empathy when assisting callers.
• Ability to thrive in a fast-paced, high-volume environment.

Responsibilities

• Provide inbound support with empathetic, professional assistance.
• Switch between client protocols, data entry systems, and scripts.
• Meet and exceed KPI targets including schedule adherence and QA standards.

Skills

Customer service

Communication

Multitasking

Adaptability

Quality assurance

Job description

Full-Time Remote Customer Experience Specialist

100% Work from Home l Hiring Immediately l Candidates must reside in Arizona (excluding Flagstaff)

Are you a resilient, detail-oriented communicator who thrives in a fast-paced setting? At Nexa, we operate as a vital 24/7 communication hub for a diverse range of clients. We are seeking compassionate, professional team members to join our high-volume customer experience department.

If you excel under pressure, adapt quickly, and take pride in top-tier service, we want to hear from you!

Day-to-Day:

• Inbound Support: Deliver empathetic, articulate, and professional assistance to inbound callers across various industries.
• Multitasking and Adaptability: Seamlessly switch between unique client protocols, data entry systems, and customized call scripts.
• Performance Goals: Meet and exceed core KPI's, including schedule adherence, average call wrap-up times, and Quality Assurance (QA) standards.

Schedules/Hours:

• Full-time, 10-hr shifts (4 days on, 3 days off)
• Operations run 24/7. Candidate must be able to work at least one weekend day per week and participate in holiday rotations.

Compensation/Benefits:

• $16/hr
• Comprehensive Medical, Dental, and Vision Insurance
• 401(k) with company match, plus an Employee Stock Ownership Plan (ESOP)
• Paid Time Off (PTO)

Tech Requirements to Work from Home:

• PC/Laptop running Windows 11 or higher (Chromebooks, Macs/Apple products, and tablets are not compatible).
• Dedicated, direct-wired Ethernet connection required (Wi-Fi, cellular hotspots, DSL, satellite, or dial-up services are strictly prohibited as primary connections).
  
• Internet speeds of 50 Mbps Download/10 Mbps Upload.
• Professional-grade wired headset with built-in microphone.
• Minimum screen resolution of 1600x900 and typing speed of 30WPM
• Employees must supply their own compliant hardware during initial onboarding. Upon successful completion of training, Nexa will provide company-issued equipment.

Nexa is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.