Full-Time Remote Customer Experience Specialist - Arizona

Nexa; San Tan Valley (AZ); Remote; USD 18,000 - 26,000; Full time

Benefits offered by this job

Health insurance

401(k) with match

ESOP

PTO

Job summary

Nexa is hiring a Full-Time Remote Customer Experience Specialist in Arizona. This 100% work-from-home position requires residency in Arizona and offers a 4-on/3-off schedule with at least one weekend day and holiday rotations.

You'll support customers across industries, maintain high-quality interactions, and adhere to 24/7 operations. Compensation is $16/hr with solid benefits and equity options after onboarding.

Qualifications

• Inbound Support: deliver empathetic, articulate, professional assistance to inbound callers.
• Multitasking and adaptability across client protocols and call scripts.
• Meet KPI goals including schedule adherence and QA standards.

Job description

Full-Time Remote Customer Experience Specialist

100% Work from Home l Hiring Immediately l Candidates must reside in Arizona (excluding Flagstaff)

Are you a resilient, detail-oriented communicator who thrives in a fast-paced setting? At Nexa, we operate as a vital 24/7 communication hub for a diverse range of clients. We are seeking compassionate, professional team members to join our high-volume customer experience department.

If you excel under pressure, adapt quickly, and take pride in top-tier service, we want to hear from you!

Day-to-Day:

• Inbound Support: Deliver empathetic, articulate, and professional assistance to inbound callers across various industries.
• Multitasking and Adaptability: Seamlessly switch between unique client protocols, data entry systems, and customized call scripts.
• Performance Goals: Meet and exceed core KPI's, including schedule adherence, average call wrap-up times, and Quality Assurance (QA) standards.

Schedules/Hours:

• Full-time, 10-hr shifts (4 days on, 3 days off)
• Operations run 24/7. Candidate must be able to work at least one weekend day per week and participate in holiday rotations.

Compensation/Benefits:

• $16/hr
• Comprehensive Medical, Dental, and Vision Insurance
• 401(k) with company match, plus an Employee Stock Ownership Plan (ESOP)
• Paid Time Off (PTO)

Tech Requirements to Work from Home:

• PC/Laptop running Windows 11 or higher (Chromebooks, Macs/Apple products, and tablets are not compatible).
• Dedicated, direct-wired Ethernet connection required (Wi-Fi is strictly prohibited)
• Professional-grade wired headset with built-in microphone.
• Minimum screen resolution of 1600x900 and typing speed of 30WPM
• Employees must supply their own compliant hardware during initial onboarding. Upon successful completion of training, Nexa will provide company-issued equipment.

Nexa is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.