Remote Customer Experience Specialist

Nexora Talent; New York (NY); Remote; USD 42,000 - 56,000; Full time

Benefits offered by this job

100% Remote

Flexible work schedule

Onboarding and training

Performance-based growth

Collaborative team environment

Work-life balance

Job summary

Nexora Talent is seeking a motivated Customer Experience Coordinator to join our fully remote team. You will support clients by coordinating services, answering questions, and ensuring interactions are smooth and positive from start to finish.

You will handle inquiries via phone, email, and live chat, assist with scheduling, provide accurate information, and maintain organized records to deliver outstanding customer experiences and foster long-term relationships.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Highly organized with great attention to detail.
• Ability to manage multiple tasks in a fast-paced environment.
• Comfortable using computers and online communication tools.
• Self-motivated and able to work independently.
• Customer service experience is a plus but not required.
• Passion for helping clients and delivering exceptional experiences.

Responsibilities

• Respond to client inquiries via phone, email, and online messaging platforms.
• Coordinate customer requests and assist with scheduling and service updates.
• Provide clear and accurate information regarding available services and processes.
• Maintain organized records of customer interactions and service details.
• Ensure timely follow-up and deliver professional customer support.
• Collaborate with team members to ensure a seamless client experience.
• Resolve customer concerns efficiently while maintaining professionalism.
• Deliver outstanding service that builds customer satisfaction and loyalty.

Skills

Excellent verbal and written comms

Strong customer service

Interpersonal skills

Highly organized

Attention to detail

Multitasking

Tech savvy

Self-motivation

Job description

Nexora Talent is seeking a motivated Customer Experience Coordinator to join our fully remote team. You will support clients by coordinating services, answering questions, and ensuring interactions are smooth and positive from start to finish.

You will handle inquiries via phone, email, and live chat, assist with scheduling, provide accurate information, and maintain organized records to deliver outstanding customer experiences and foster long-term relationships.