Remote Customer Experience Specialist

teletech; Charlotte (NC); Remote; USD 32,000 - 52,000; Full time

Job summary

TTEC is hiring a Customer Service Representative to support customers via voice, chat, and email from the Charlotte area or remotely. You will join a team that delivers exceptional experiences by combining helpfulness with information accuracy.

We provide training to become a subject matter expert, with leadership support and opportunities for career growth within a diverse, inclusive organization.

Qualifications

• 6 months or more of customer services experience.
• Recognize, apply and explain product or service knowledge.
• Computer savvy.

Responsibilities

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues

Skills

Customer service

Product knowledge

Communication

Computer skills

Education

High school diploma or equivalent

Job description

TTEC is hiring a Customer Service Representative to support customers via voice, chat, and email from the Charlotte area or remotely. You will join a team that delivers exceptional experiences by combining helpfulness with information accuracy.

We provide training to become a subject matter expert, with leadership support and opportunities for career growth within a diverse, inclusive organization.