Remote Client Experience Specialist

Essence Journey; Vermont; Remote; USD 25,000 - 30,000; Full time

Benefits offered by this job

Flexible remote work schedule

Professional development opportunities

Collaborative and supportive team

Access to company resources and tools

Exclusive employee perks

Job summary

Essence Journey is seeking a motivated Remote Customer Support Associate to deliver outstanding client experiences from a home office. You will handle inquiries via email, chat, and phone, and help clients navigate our products.

This role rewards clear communication, strong organization, and a proactive approach to solving problems. You will collaborate with internal teams, document interactions, and identify opportunities to improve processes.

Qualifications

• Strong written and verbal communication skills.
• Excellent organizational and multitasking abilities.
• Comfortable using digital tools, email, and chat platforms for remote work.
• Ability to work independently while managing priorities effectively.
• Previous experience in customer service, administration, or support is a plus but not required.

Responsibilities

• Provide timely, professional support to clients via email, chat, and phone.
• Assist with scheduling, follow-ups, and general administrative tasks.
• Maintain accurate records and document client interactions.
• Collaborate with internal teams to resolve issues and improve overall client satisfaction.
• Identify opportunities to enhance processes and improve the client experience.

Skills

Communication skills

Organizational skills

Digital tools proficiency

Independent work capability

Customer service experience

Job description

Essence Journey is seeking a motivated Remote Customer Support Associate to deliver outstanding client experiences from a home office. You will handle inquiries via email, chat, and phone, and help clients navigate our products.

This role rewards clear communication, strong organization, and a proactive approach to solving problems. You will collaborate with internal teams, document interactions, and identify opportunities to improve processes.