Remote Customer Experience Manager - Part-Time, Growth

bHired; Alaska; A distancia; USD 25.000 - 39.000; A tiempo parcial

Descripción de la vacante

bHired is seeking a motivated customer experience professional to own the customer journey from order to renewal. This remote, part-time role focuses on timely responses by email, text and voicemail and on building automations with AI tools to speed support.

You will maintain accurate subscription records, handle missing deliveries, address changes, renewals and billing, and help customers with product questions. Strong writing and attention to detail are essential.

Formación

• Excellent written communication and responsiveness.

Responsabilidades

• Own the customer service inbox: respond to and resolve requests that come in by email, text and voicemail
• Handle missing or late deliveries, address changes, renewals, billing, holds and cancellations
• Answer questions about products, international shipping and app login
• Keep customer records accurate in the subscription system
• Log and report recurring problems so they can be fixed at the source
• Make day-to-day decisions on refunds, holds and special pricing within set guidelines
• Spot friction in the customer experience and propose fixes
• Recommend and build basic automations so customers can self-serve
• Own the customer service playbook: keep it current and improve it as you learn
• Willingness to learn and openness to new tools, including AI
• Runs a daily queue without supervision, with nothing sitting unanswered past a day
• Strong attention to detail: when you resolve something, it has to be right the first time
• Concise, accurate writing. Most of the job is written communication
• Picks up new tools quickly (Gmail, Stripe, a CRM or subscription backend, RingCentral, and whatever comes next)
• Spots patterns, not just tickets, and proactively proposes fixes

Conocimientos

Customer service

Written communication

Remote work

Automation tools

Herramientas

Gmail

Stripe

CRM

RingCentral

Descripción del empleo

bHired is seeking a motivated customer experience professional to own the customer journey from order to renewal. This remote, part-time role focuses on timely responses by email, text and voicemail and on building automations with AI tools to speed support.

You will maintain accurate subscription records, handle missing deliveries, address changes, renewals and billing, and help customers with product questions. Strong writing and attention to detail are essential.