Remote Customer Experience Manager, Grocery & Distributor Sales

Harry & David; Atlanta (GA); Remote; USD 85,000 - 135,000; Full time

Job summary

1-800-FLOWERS.COM, Inc. is seeking a highly organized Customer Experience Manager for Grocery & Distributor Sales to support and grow wholesale relationships in a fast-paced environment.

You will analyze sales data, coordinate promotions, manage accounts, and partner with Sales leadership to drive program execution and revenue across grocery, foodservice distributors, and other wholesale partners. This remote role requires strong Excel/PowerPoint skills and 3–5+ years in account management

Qualifications

• Bachelor's degree or equivalent professional experience in a related field.
• 3–5+ years of experience in account management, sales, customer relationship management, or a related role within grocery, foodservice, CPG, or wholesale distribution.
• Strong proficiency in Microsoft Excel and PowerPoint, with ability to develop professional presentations and reports.
• Strong analytical and problem-solving skills with the ability to interpret sales data and provide actionable insights.
• Excellent organizational and time-management skills with the ability to manage multiple priorities and deadlines.
• Willingness and ability to travel up to 25% for business needs.

Responsibilities

• Serve as the primary day-to-day contact for assigned grocery, wholesale, and distributor accounts, building relationships with buyers and account teams.
• Support management and growth of existing customer accounts by expanding product assortments, seasonal programs, and improving sales performance.
• Collaborate with Wholesale Sales leadership to support account planning, customer initiatives, and business development within established accounts.
• Coordinate promotional programs, pricing updates, trade allowances, and other account-related activities for accurate execution.
• Monitor orders, inventory levels, fill rates, and product availability; work with internal teams to resolve issues.
• Assist with tracking trade spending, researching deductions, and resolving billing discrepancies with Finance.
• Analyze sales performance, distributor movement, product velocity, and account trends to identify opportunities and challenges.
• Prepare sales reports, customer presentations, account recaps, and other materials for planning and decision-making.
• Support annual planning meetings, quarterly business reviews, line reviews, and other customer-facing initiatives.
• Maintain accurate customer account records and contact information.
• Collaborate with Customer Service, Operations, Supply Chain, Finance, and other departments to ensure positive customer experience.
• Support distributor sales reps with product information and sales materials.

Skills

Data analysis

Account management

Sales

CRM familiarity

Excel

PowerPoint

Communication

Travel readiness

Education

Bachelor's degree in Business, Marketing, Sales, or related field

Tools

CRM platforms

Circana

SPINS

Job description

1-800-FLOWERS.COM, Inc. is seeking a highly organized Customer Experience Manager for Grocery & Distributor Sales to support and grow wholesale relationships in a fast-paced environment.

You will analyze sales data, coordinate promotions, manage accounts, and partner with Sales leadership to drive program execution and revenue across grocery, foodservice distributors, and other wholesale partners. This remote role requires strong Excel/PowerPoint skills and 3–5+ years in account management