Grocery & Distributor Sales Experience Manager

Harry & David; Atlanta (GA); Remote; USD 90,000 - 130,000; Full time

Job summary

1-800-FLOWERS.COM, INC is seeking a motivated Customer Experience Manager for Grocery & Distributor Sales in Atlanta. You will manage grocery and distributor accounts, grow wholesale relationships, and coordinate programs with the Wholesale Sales leadership team.

The ideal candidate is analytical, organized, and experienced in CPG, grocery, food service, or wholesale account management. This role supports account planning, promotions, and cross-functional collaboration in a fast-paced

Qualifications

• Bachelor's degree in Business, Marketing, Sales, or related field, or equivalent professional experience.
• 3–5+ years of experience in account management, sales, customer relationship management, or a related role.
• Strong proficiency in Excel for data manipulation and analysis.
• PowerPoint proficiency for professional presentations and summaries.
• Excellent communication and cross-functional collaboration skills.
• Willingness to travel up to 25% for business needs.

Responsibilities

• Serve as primary day-to-day contact for grocery, wholesale, and distributor accounts.
• Grow existing relationships by expanding product assortments and seasonal programs.
• Support account planning and ongoing business development with Wholesale Sales leadership.
• Coordinate promotions, pricing updates, trade allowances, and related activities.
• Monitor orders, inventory, fill rates, and product availability; resolve issues with internal teams.
• Assist with tracking trade spending and resolving billing discrepancies with Finance.
• Analyze sales performance, distributor movement, and account trends.
• Prepare sales reports, presentations, and account recaps for planning and decisions.
• Support annual planning, quarterly reviews, and line reviews with customers.
• Maintain accurate customer records and documentation; collaborate cross-functionally.

Skills

Account management

Sales analytics

Cross-functional collaboration

Communication skills

Remote work capability

Education

Bachelor's degree in Business / Marketing / Sales or related field

Tools

Excel

PowerPoint

CRM systems

Circana / SPINS

Job description

1-800-FLOWERS.COM, INC is seeking a motivated Customer Experience Manager for Grocery & Distributor Sales in Atlanta. You will manage grocery and distributor accounts, grow wholesale relationships, and coordinate programs with the Wholesale Sales leadership team.

The ideal candidate is analytical, organized, and experienced in CPG, grocery, food service, or wholesale account management. This role supports account planning, promotions, and cross-functional collaboration in a fast-paced