Remote Customer Experience Engineer: AI-Driven DevOps

Harness; United States; Remote; CAD 143,000 - 192,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive healthcare benefits

Flexible Spending Account (FSA)

Flexible work schedule

Employee Assistance Program (EAP)

Flexible Time Off and Parental Leave

Monthly social and team building

Job summary

Harness in Canada/USA is seeking a Customer Engineering specialist to own complex enterprise issues, from broken pipelines to deployment failures, with hands-on coding and customer impact.

You will triage across Kubernetes, ECS, Docker and cloud platforms, build tools, runbooks, and drive findings clearly to engineers and managers while mentoring others. Remote North America role with flexible schedule and strong benefits.

Qualifications

• 2+ years in a customer-facing engineering, DevOps, SRE or platform role or equivalent depth from internships, personal projects, or open-source work.
• Hands-on with Kubernetes, ECS, and Docker, plus at least one major cloud platform (AWS, GCP, or Azure).
• Solid grasp of CI/CD concepts and Linux/networking fundamentals.
• Scripting ability (Python, Node.js, Bash, or similar) and ability to read/modify code.
• Clear written and verbal communication for customer calls and documenting findings for engineers and managers.
• A fast learner, comfortable getting hands-on in unfamiliar systems.

Responsibilities

• Own customer cases end-to-end, triage, root-cause analysis, and resolution across Kubernetes, ECS, Docker, and cloud platforms.
• Contribute to customer-facing tooling and small product fixes, turning patterns into reusable diagnostics or fixes.
• Lead or participate in customer calls and screen shares, communicating findings clearly.
• Build internal scripts and diagnostic tools to speed up casework and support AI-powered tooling.
• Turn recurring patterns into run books, playbooks, and reusable templates for the team.

Skills

Customer-facing engineering

DevOps

SRE

Platform engineering

Tools

Kubernetes

ECS

Docker

AWS

Job description

Harness in Canada/USA is seeking a Customer Engineering specialist to own complex enterprise issues, from broken pipelines to deployment failures, with hands-on coding and customer impact.

You will triage across Kubernetes, ECS, Docker and cloud platforms, build tools, runbooks, and drive findings clearly to engineers and managers while mentoring others. Remote North America role with flexible schedule and strong benefits.