Remote Customer Experience & Design Specialist

Interface; Atlanta (GA); Remote; USD 45,000 - 65,000; Full time

Job summary

Interface is seeking a Customer Experience Associate for its FLOR brand. The role involves answering inbound calls and emails, processing orders, and creating custom rug designs.

It is a fully remote position that supports sales, loyalty, and repeat business while communicating product specifications to customers. Ideal candidates have a BS/BA and about 5 years of sales or customer service experience, excellent communication, problem solving, and familiarity with design tools such as SketchUp,

Qualifications

• 5 years of sales experience, customer service, and/or customer sales support in a retail environment is preferred
• Excellent communication skills
• Problem solving ability
• Project management, sales management, and design planning

Responsibilities

• Providing introductory information to new customers
• Answer and respond to customer inquiries
• Ensure customers are satisfied with products and services
• Create sales, customer loyalty, and repeat business
• Provide design assistance for residential applications
• Determining the quickest, most effective ways to answer a client’s or customer’s questions
• Resolve and manage difficult customer situations in a professional manner
• Ensure all tasks are conducted with accuracy and are consistent with corporate policies
• Maintain and sustain established call center metrics
• Input accurate customer data into the customer relationship tool while speaking on the phone with the customer
• Update managers and supervisors on consumer concerns and trends in product complaints
• Maintain flexibility to work overtime, and holidays as part of a standard work schedule
• Support marketing initiatives
• Abide by all company policies
• Assist with the maintenance of the in‑house carpet square sample library
• Comply with safety rules
• Comply with environmental regulations
• Be aware of departmental Material Safety Data Sheets (MSDS)
• Willingness to learn and understand Interface’s commitment to sustainability
• Perform other duties as assigned

Skills

Sales experience

Customer service

Communication skills

Problem solving

Project management

Sales management

Design planning

Education

B.S./B.A. degree

Tools

SketchUp

AutoCAD

InDesign

Photoshop

Job description

Interface is seeking a Customer Experience Associate for its FLOR brand. The role involves answering inbound calls and emails, processing orders, and creating custom rug designs.

It is a fully remote position that supports sales, loyalty, and repeat business while communicating product specifications to customers. Ideal candidates have a BS/BA and about 5 years of sales or customer service experience, excellent communication, problem solving, and familiarity with design tools such as SketchUp,