Sales and Design Consultant (part-time)

Ernesta Inc.; Manhasset (NY); On-site; USD 27,552 - 41,328; Part time

Job summary

Ernesta Inc. is seeking a part-time Sales and Design Consultant (Design Assistant) to join our Retail team in Manhasset, NY. This high-impact role involves educating customers on rug selection, maintaining a welcoming showroom, and ensuring exceptional customer service.

Ideal candidates should have 2+ years in consumer sales or account management, a passion for interior design, and proficiency in relevant software tools.

The starting pay ranges from $20 to $30 per hour, based on experience and skills.

Qualifications

• 2+ years of experience in a consumer-facing role with direct sales or account management.
• Ability to work Saturdays, Sundays, Mondays, and Tuesdays.
• Passionate about interior design and keeping up with trends.
• Strong empathy and communication skills.
• Proficient in multiple software tools including online platforms.

Responsibilities

• Set industry standards for customer experience and sales.
• Drive sales through follow-up and outreach.
• Deliver personalized design and product expertise.
• Maintain a clean, organized showroom atmosphere.
• Respond to customer inquiries and resolve order-related matters.

Skills

Customer relationship building

Sales expertise

Interior design knowledge

Time management

Problem-solving

Education

BA in a creative field or related experience

Tools

Google Suite

CAD modeling

3D rendering tools

Job description

About the Role

Ernesta is looking for an experienced part-time Sales and Design Consultant (who we call a Design Assistant) to join the Retail team in our retail showroom located in Manhasset, NY. You will be a key hire to help build an enjoyable, frictionless, and industry-defining rug buying experience. This is an opportunity to join a small but visionary team - a high impact role pioneering a new age of customer experience. As a Design Assistant you will wear two hats. First, you will educate and advise customers on rug selection, material selection, and spatial planning. Second, you will be a customer champion – delighting customers and assisting with inquiries, concerns, and matters related to orders, delivery, and more. In each interaction, you will take pride in building strong relationships with customers and ensuring their happiness and loyalty at every touchpoint.

What You’ll Do

• Set the industry standard for customer experience and sales
• Drive sales through customer followup and outreach
• Deliver exceptional design and product expertise to customers
• Maintain a clean, organized, and on-brand showroom that delights customers at every touchpoint
• Provide customers a high quality and personalized experience through multiple channels - in person, chat, text, email, video, phone.
• Advise customers on floor plan layout, material selection, and custom rug measurements
• Provide a fantastic experience to our customers by responding to inquiries and resolving order-related matters such as order tracking, product inquiries, delivery logistics, and more.
• Surprise and delight customers - exceed their expectations - create memorable experiences
• Learn innovative technologies to help customers visualize their space i.e CAD modeling, adobe, 3D rendering, etc.
• Maintain feedback loops to improve internal processes

Qualifications Include

• 2+ years of experience in a consumer-facing role. 2+ years of direct consumer sales and/or account management experience is required.
• Must be able to work Saturdays, Sunday, Mondays and Tuesdays.
• Passionate about interior design and home décor. You stay up to date on home décor trends.
• Delights in communicating and building trust with customers, self motivated, curious, empathetic, and great at listening
• Solutions oriented with sound judgment, business sense, and high integrity. Willingness to provide creative solutions and wear many hats.
• High level of proficiency working online across multiple software tools, 2D/3D tools, Zoom, Google suit, etc.
• Great time management and organizational skills with high level of accountability
• Ability to establish and improve processes. Excited to establish and build feedback loops within the organization and across business units.
• This role is located in our Retail Showroom and will require a flexible schedule, including weekend and holiday hours.

Nice to Have

• Experience with design tools and spatial planning
• BA or experience working in a creative field, interior design, art history, architecture, etc.

Ernesta is committed to inclusion. We are an equal opportunity employer and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

The anticipated starting base pay for this role is between $20 - $30 per hour. This range represents the low and high end of the anticipated pay range for this role. The actual base pay is dependent upon many factors, such as: experience, education, and skills.