Sales and Design Consultant (full-time)

Ernesta Inc.; Summit (NJ); On-site; USD 27,552 - 41,328; Full time

Job summary

Ernesta Inc. is seeking a full-time Sales and Design Consultant for its showroom in Summit, NJ. This role involves providing personalized styling experiences, managing customer projects, and driving sales through expertise in interior design. Successful candidates will have strong communication skills, experience in consumer-facing roles, and a passion for home décor.

The position offers a flexible schedule, including weekends, with a starting pay range between $20 - $30 per hour based on experience and skills.

Qualifications

• 2+ years of experience in a consumer-facing role.
• 2+ years of direct consumer sales and account/project management experience.
• Passionate about interior design and home décor.

Responsibilities

• Provide high touch and personalized experiences to customers.
• Drive sales through proactive outreach.
• Advise customers on floor plan layout and custom rug measurements.

Skills

Consumer-facing experience

Direct consumer sales

Interior design knowledge

Communication skills

Time management

Education

BA in creative field

Tools

Salesforce

Google Suite

Shopify

Zoom

Job description

About the Role

Ernesta is looking for an experienced full-time Sales and Design Consultant (who we call a Design Assistant) to join the Retail team in our showroom in Summit, NJ. You will be a key hire to help build an enjoyable, frictionless, and industry-defining rug buying experience. This is an opportunity to join a small but visionary team - a high impact role pioneering a new age of customer experience. As a Design Assistant, you will wear many hats - you will educate and advise customers on rug selection, sizing and act as a customer champion - delighting customers and assisting with their projects. In each interaction, you will take pride in building strong relationships with consumers and the Trade community, ensuring their happiness and loyalty at every touchpoint.

What You’ll Do

• Provide consumer and Trade customers a high touch and personalized experience through multiple channels - in person, chat, text, email, video, phone
• Drive sales through proactive outreach
• Deliver exceptional design and product expertise to customers
• Maintain a clean, organized, and on-brand showroom that delights customers at every touchpoint
• Advise customers on floor plan layout, material selection, and custom-sized rug measurements
• Surprise and delight customers - exceed their expectations - create memorable experiences
• Utilize innovative technologies to help customers bring their projects to life
• Use your passion for home décor and interior design to connect with customers and drive sales, all while working in a supportive and inclusive team environment

Qualifications Include

• 2+ years of experience in a consumer-facing role.
• 2+ years of direct consumer sales and account/project management experience
• Passionate about interior design and home décor - you stay up to date on home décor trends
• Self motivated, curious, empathetic, and a great listener
• Solutions oriented with sound judgment, business sense, and high integrity. Willingness to provide creative solutions
• High level of proficiency working across multiple software tools including Salesforce, Google Suite, Shopify, Zoom, etc.
• Great time management and organizational skills with a high level of accountability
• The ability to work a flexible schedule, including weekend and holiday hours as necessary
• Strong interpersonal and communication skills with the ability to build rapport with customers and team members

Nice to Have

• Experience working with interior designers, architects, stagers, etc.
• BA or experience working in a creative field: interior design, art history, architecture, etc.
• Working with custom products
• Experience with design tools and spatial planning

Ernesta is committed to inclusion. We are an equal opportunity employer and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

The anticipated starting base pay for this role is between $20 - $30 per hour. This range represents the low and high end of the anticipated pay range for this role. The actual base pay is dependent upon many factors, such as: experience, education, and skills.