Customer Experience Associate

Interface; Atlanta (GA); A distancia; USD 45.000 - 65.000; Jornada completa

Descripción de la vacante

Interface is seeking a Customer Experience Associate for its FLOR brand. The role involves answering inbound calls and emails, processing orders, and creating custom rug designs.

It is a fully remote position that supports sales, loyalty, and repeat business while communicating product specifications to customers. Ideal candidates have a BS/BA and about 5 years of sales or customer service experience, excellent communication, problem solving, and familiarity with design tools such as SketchUp,

Formación

• 5 years of sales experience, customer service, and/or customer sales support in a retail environment is preferred
• Excellent communication skills
• Problem solving ability
• Project management, sales management, and design planning

Responsabilidades

• Providing introductory information to new customers
• Answer and respond to customer inquiries
• Ensure customers are satisfied with products and services
• Create sales, customer loyalty, and repeat business
• Provide design assistance for residential applications
• Determining the quickest, most effective ways to answer a client’s or customer’s questions
• Resolve and manage difficult customer situations in a professional manner
• Ensure all tasks are conducted with accuracy and are consistent with corporate policies
• Maintain and sustain established call center metrics
• Input accurate customer data into the customer relationship tool while speaking on the phone with the customer
• Update managers and supervisors on consumer concerns and trends in product complaints
• Maintain flexibility to work overtime, and holidays as part of a standard work schedule
• Support marketing initiatives
• Abide by all company policies
• Assist with the maintenance of the in‑house carpet square sample library
• Comply with safety rules
• Comply with environmental regulations
• Be aware of departmental Material Safety Data Sheets (MSDS)
• Willingness to learn and understand Interface’s commitment to sustainability
• Perform other duties as assigned

Conocimientos

Sales experience

Customer service

Communication skills

Problem solving

Project management

Sales management

Design planning

Educación

B.S./B.A. degree

Herramientas

SketchUp

AutoCAD

InDesign

Photoshop

Descripción del empleo

Interface is a global flooring and sustainability leader dedicated to rethinking how spaces work for people and the planet. Our portfolio includes Interface® carpet tile and LVT, nora® rubber flooring, and FLOR® premium area rugs. Across every brand, we innovate in a way that combines design, performance, and sustainability—without compromise.

Trusted by architects, designers, and building professionals worldwide, we help bring bold visions to life with solutions that deliver real, measurable impact. Building on more than 30 years of sustainability progress and industry‑first innovation, we remain ‘all in’ on our goal of becoming carbon negative by 2040, without the use of offsets.

Customer Experience Associate duties include answering inbound phone calls and emails from customers to answer general inquiries, process orders, & create custom rug designs. Other essential duties will include sales outreach, analyzing trends by tracking customer requests to grow the business, internal reporting, and other administrative tasks as needed. This is a fully remote position.

The FLOR Customer Experience Associate is responsible for driving sales, customer loyalty, and securing repeat business. They are expected to know the FLOR product line and its specifications in order to properly communicate this information to customers, to grow the FLOR brand. The candidate must have excellent organization skills and be able to prioritize multiple tasks accordingly.

Educational Requirements

• B.S., or B.A. degree is preferred

Skills And Experience

• 5 years of sales experience, customer service, and/or customer sales support in a retail environment is preferred
• Excellent communication skills
• Problem solving ability
• Project management, sales management, and design planning

Basic Design Experience In a Creative Field Required

• Google Sketch-up, Auto Cad, In Design, Photoshop experience is preferred
• Ability to learn FLOR products and specifications

Essential Duties

• Providing introductory information to new customers
• Answer and respond to customer inquiries
• Ensure customers are satisfied with products and services
• Create sales, customer loyalty, and repeat business
• Provide design assistance for residential applications
• Determining the quickest, most effective ways to answer a client’s or customer’s questions
• Resolve and manage difficult customer situations in a professional manner
• Ensure all tasks are conducted with accuracy and are consistent with corporate policies.
• Maintain and sustain established call center metrics
• Input accurate customer data into the customer relationship tool while speaking on the phone with the customer
• Update managers and supervisors on consumer concerns and trends in product complaints
• Maintain flexibility to work overtime, and holidays as part of a standard work schedule
• Support marketing initiatives
• Abide by all company policies
• Assist with the maintenance of the in‑house carpet square sample library
• Comply with safety rules
• Comply with environmental regulations
• Be aware of departmental Material Safety Data Sheets (MSDS)
• Willingness to learn and understand Interface’s commitment to sustainability
• Perform other duties as assigned

Physical Demands

• Lifting up to 50 lbs

Work Environment

• Office Environment

Expected Hours of Work

Full time (40 hours) Monday-Friday 8am-5pm

Travel Requirements: 5%-10%

Learn more about Interface (NASDAQ: TILE) and our brands at interface.com and FLOR.com. Join us onFacebook,Instagram,LinkedIn,andPinterest.

We are a VEVRAA Federal Contractor. We desire priority referrals of Protected Veterans for job openings at all locations within the State of Georgia. An Equal Opportunity Employer including Veterans and Disabled.