Remote Customer Experience Coordinator | Events & Support

OkWhen; Dunwoody (GA); Remote; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Retirement Plan (401k, IRA)

Paid Time Off (Vacation, Sick & PH

Training & Development

Work From Home

Job summary

OkWhen is seeking a proactive Customer Experience Coordinator to be a primary touchpoint for users, moderating virtual events and guiding clients to success on our platform. You will engage through chat, email, and video, ensuring a friendly and reliable experience.

Responsibilities include event moderation, responding to inquiries, and producing educational content. The role requires strong communication, organization, and the ability to work with cross-functional teams.

Qualifications

• 2+ years in a customer support, customer success, or community-facing role.
• Excellent written and verbal communication skills.
• Comfortable presenting to groups or individuals from diverse backgrounds.

Responsibilities

• Moderate live and virtual events and assist presenters and attendees.
• Guide customers to success on our platform via chat, email, and video.
• Resolve platform questions via ticketing system and escalate when needed.
• Create helpful resources and FAQs to support users.

Skills

Written communication

Verbal communication

Multitasking

Presentation skills

Tools

Zendesk

Unity Intercom

Slack

Zoom

Job description

OkWhen is seeking a proactive Customer Experience Coordinator to be a primary touchpoint for users, moderating virtual events and guiding clients to success on our platform. You will engage through chat, email, and video, ensuring a friendly and reliable experience.

Responsibilities include event moderation, responding to inquiries, and producing educational content. The role requires strong communication, organization, and the ability to work with cross-functional teams.