Entry Level | Customer Care Coordinator | Online

Professional Travel Hub; Atlanta (GA); Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Remote-friendly

Structured onboarding

Growth opportunities

Team collaboration

Job summary

Professional Travel Hub is seeking a Customer Care Coordinator to support client communications and assist with coordination tasks. This fully remote role emphasizes timely support, organized workflows, and delivering a positive client experience throughout the process.

The ideal candidate will communicate clearly, manage multiple tasks with attention to detail, and thrive in a remote, customer-focused environment. Remote work flexibility, onboarding support, and growth opportunities are offered.

Qualifications

• Strong communication and interpersonal skills.
• Excellent organizational and time management abilities.
• Ability to work independently in a remote setting.
• Detail-oriented with the ability to manage multiple tasks.
• Comfortable using email, messaging platforms, and online systems.

Responsibilities

• Serve as a point of contact for client inquiries and support requests
• Assist with coordinating services, scheduling, and follow-ups
• Provide clear and professional communication regarding updates and next steps
• Maintain accurate records of client interactions and requests
• Monitor tasks and ensure timely responses and resolutions
• Support a positive and consistent client experience

Skills

Communication

Organization

Remote work

Multitasking

Job description

Position Overview

We are seeking a reliable and service-focused Customer Care Coordinator to support client communications and assist with coordination tasks. This role centers on providing timely support, managing inquiries, and ensuring a smooth and positive experience for clients throughout the process.
This is a fully remote position ideal for individuals who are responsive, organized, and enjoy working in a customer-focused environment.

Key Responsibilities

• Serve as a point of contact for client inquiries and support requests
• Assist with coordinating services, scheduling, and follow-ups
• Provide clear and professional communication regarding updates and next steps
• Maintain accurate records of client interactions and requests
• Monitor tasks and ensure timely responses and resolutions
• Support a positive and consistent client experience
  

Qualifications

• Strong communication and interpersonal skills
• Excellent organizational and time management abilities
• Ability to work independently in a remote setting
• Detail-oriented with the ability to manage multiple tasks
• Comfortable using email, messaging platforms, and online systems
  

Preferred (Not Required)

• Experience in customer service, support, or coordination roles
• Interest in travel, hospitality, or event-related services
  

What We Offer

• Flexible remote work environment
• Structured onboarding and ongoing support
• Opportunities for growth and advancement based on performance
• Supportive and collaborative team environment
  

Work Environment

This is a remote role requiring a reliable internet connection and the ability to stay organized and responsive in a virtual workspace.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.